Great pay but horrible management - Customer Care Professional American Express Employee Review

Make a few mistakes during training = Punished for Years. Can't climb up the corporate ladder because of favouritism regardless of how well you perform. Management is truly horrible, they are extremely robotic and pretend to be friendly at first. No inclusivity. Barely any diversity. Speaking poorly of your fellow colleagues to management is practiced here too. Decision making at managerial level is too slow. No HR in Malaysia, very difficult to communicate when there's no breaks in the schedule. Constant sudden coachings and micro-managing make its difficult to focus. You are not just doing customer service, you are required to sell, upsell and cross-sell products on each and every call without regard to customer's feelings. Customer service metrics are core metrics but they focus on Sales metrics more and sales are truly appreciated versus customer service metrics.