Not the worst place I've been - Director of Sales, North America American Express Employee Review

3.0
31 Jul 2024
Recommend
CEO approval
Business outlook

Pros

AmEx is an okay place to work. The benefits package is highly competitive, covering everything from health insurance to retirement plans. It's noteworthy that the work culture demands high performance, which drives a dynamic and motivating environment. The company is also deeply committed to diversity and inclusion, ensuring the workplace is welcoming and celebrates varied perspectives.

Cons

There are also some challenges to consider. The competitive work environment, while motivating, can sometimes lead to high stress and demands on employees, which won't suit everyone. Additionally, the high-performance culture creates intense pressure to meet targets, potentially impacting work-life balance. Also, navigating a highly bureaucratic structure to get simple things done is required from time to time. These factors are important to weigh if you're considering a career at American Express.

Explore other reviews about American Express

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

World class organization Culture Perks

Cons

Work life balance Time off

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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