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      Asurion

      Engaged employer

      Asurion reviews

      They don't care about performers - Tech Coach Asurion Employee Review

      1.0
      17 Feb 2019
      Tech coach
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay is good and the training program is pretty comprehensive. They allow you to listen to yourself and hear what you can do to improve before you hit the production floor. There are always people around to help if you're in a bind.

      Cons

      They do not care if you're a top performer. You can hit the top 5% the way I did and still end up getting yelled at. If you end up with a bad coach who yells at you and makes threats, don't bother going to HR. They'll tell you nothing is wrong. If you have problems due to the treatment from your boss, they deem it your fault and do whatever they can to give you the appearance of helping while in reality they do whatever they can to get rid of you. If you stand out as someone who won't just silently take abuse day in and day out you will not work here long.

      avatar
      Asurion Response
      7y
      Thanks for reaching out. We seek the best teammates and strive to bring out their best through everyday leadership. We're sorry to hear about your experience and have alerted our leadership to your feedback.

      Explore other reviews about Asurion

      5.0
      3 Mar 2026
      Quality analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice place to work for many

      Cons

      Layoffs are always around the corner

      3.0
      26 Jun 2026
      Technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

      Cons

      Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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