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      Asurion

      Engaged employer

      Asurion reviews

      Please Run! - Customer Service (CSR) Asurion Employee Review

      1.0
      8 Jun 2022
      Customer service (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      I have nothing good to say!

      Cons

      Horrible management! Company use to be a great place to work prior to them enforcing this sale sale sale the HTP plan. That is literally all this company cares about, Nevermind their customers constantly calling for unresolved claims. Nope, doesn’t matter what the circumstances is, it’s sale sale sale. If not you are constantly badgered by their incompetent coaches with threats of corrective action, and or termination for lack of sales. I hope they end up with a class action lawsuit for this fraudulent warranty plan that they force the agents to peddle to their customers! Best decision ever to quit that job. Most are unhappy and have been driven to anxiety medication just to get through this horrid shift. They so not care about their employees at all. You only matter if you get sales. They want one sale per every 5 calls you take. On a 8 to 10 hour shift. You do the math!

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      Asurion Response
      4y
      We are very sorry to hear about your experience, but want to thank you for taking the time to share feedback. Asurion takes great pride in our award-winning customer service and workplace culture, as well as our ability to offer training, career development, and advancement opportunities. We will share your feedback with our team as an opportunity to continue to improve how we help our employees learn, grow, and succeed in their careers.

      Explore other reviews about Asurion

      5.0
      3 Mar 2026
      Quality analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice place to work for many

      Cons

      Layoffs are always around the corner

      2.0
      2 Jul 2026
      In home expert
      Recommend
      CEO approval
      Business outlook

      Pros

      The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

      Cons

      The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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