The acceptance letter never mentioned sales. The description of the position was to drive to people’s home and provide them with a five star experience by setting up their replacement phones. Nothing about sales. Now the focus is on sales and experts are using every sales tactic bad and good to get the home protection sale. Experts are lying to get a sale. Not only that but also have to sell Verizon 5g and Fios to eligible customers plus accessories, upgrades and new lines. We only have 23 mins to spend with the customers. Routing is so bad that we can’t take our breaks properly otherwise more than one job will be late and it’s not fair to these customers. Operations need to focus on the above.
