Competitve & Sales Oriented - Technical Support & Sales Asurion Employee Review

2.0
5 Mar 2024
Recommend
CEO approval
Business outlook

Pros

If you relish the idea of your job outcomes being directly tied to your sales prowess, then this role aligns perfectly with your preferences. Excelling in sales affords you the privilege of dictating your schedule, earning higher compensation, and enjoying exclusive perks. However, for those whose sales performance falls in the mediocre range, the absence of tangible benefits is accompanied by recurring coaching sessions aimed at improvement with a threat of being fired if you don't.

Cons

Their sole focus is on sales, neglecting the provision of exceptional technical support. The true essence of teamwork eludes them, despite their claims of fostering collaboration among teams. Instead of promoting unity, they create an environment where individuals are pitted against each other. Actions are taken not out of genuine necessity but rather to impart lessons. Moreover, a prevalent air of self-congratulation permeates the organization.

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Asurion Response
2y
Thank you for your review. We appreciate your feedback and will be sure to share your concerns with our team.

Explore other reviews about Asurion

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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