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      Asurion

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      Asurion reviews

      Good money, unrealistic sales expectations - Technical Support Asurion Employee Review

      3.0
      14 Jan 2025
      Technical support
      Recommend
      CEO approval
      Business outlook

      Pros

      Good base pay, good environment and people to work with, great benefits, decent flexibility with options to take voluntary time off when it’s not busy and paid time off

      Cons

      They make it seem like you won’t get fired for not meeting your sales goals but you do (i resigned) Although they make it clear it’s a sales job it’s also technical support and customer service.. people are calling with issues with their device and they expect you to close a sale 1 out of every 10.. you have no ability to follow up call with the customer (most companies can close at higher rates if they do) and after you solve their issue you have to out of the blue try to pressure them into make a decision right then and there even if they don’t need it. Your managers will constantly be on you for not meeting goals when the type of calls you get aren’t in your control. Many days half the calls aren’t sale eligible yet you’re still penalized. They don’t want to hear your “excuses”. Sales got so bad that a huge chunk of the at&t sales reps were fired even our higher ups. Most the customers already know what you’re gonna say when you mention the product and they’re sick of hearing it and shut you down and don’t let you speak. Also when we first joined they increased our performance pay and once we started doing too good for them they decreased it , so at any time if you’re doing well they can make it harder for you to get the money you got accustomed to making.

      avatar
      Asurion Response
      1y
      Thank you for your review. We’re sorry to hear that this aspect of your role at Asurion fell short of your expectations. Your feedback will help us make enhancements and work toward a better experience for our people.

      Explore other reviews about Asurion

      5.0
      3 Mar 2026
      Quality analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice place to work for many

      Cons

      Layoffs are always around the corner

      2.0
      2 Jul 2026
      In home expert
      Recommend
      CEO approval
      Business outlook

      Pros

      The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

      Cons

      The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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