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      Booking.com

      Part of Booking Holdings

      Engaged employer

      Booking.com reviews

      CSE - Customer Service Executive Booking.com Employee Review

      3.0
      21 Jun 2016
      Customer service executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Good and very hard working colleagues, overqualified employees. Fancy office in fancy neighbourhood of city. Free fruits. Free coffee-not so good one. Free lunch.

      Cons

      Managers and team leaders who seriously lack experience and knowledge about nature of job done. Perception that CSE are not human beings but number generating computers. A terrible KPI and target structure.

      Explore other reviews about Booking.com

      5.0
      30 May 2026
      Booker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

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      Booking.com Response
      2d
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      4 Jun 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility, make your own schedule

      Cons

      NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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