It's a Call Center, what do you expect? - Customer Service Executive Booking.com Employee Review

Unexperienced management from team leaders to upper management. When I left most of the people were not given permanent contracts, basically after 2 years they would not renew and you were let go. Poor salaries for the amount of work done. Gossip and drama. Possibility to move to another position depends on how popular you are you and not for own work and efforts. but hey, iIt's a call center after all.