Poor management - My bosses were strongly influenced by the opinions of certain colleagues of mine instead of creating their own, which shows low leadership skills as they based their decisions on biased opinions. They did not understand how to give feedback constructively and right on the spot, but instead collect material to throw it in your face weeks later. When receiving feedback, colleagues and management waved the critique away. Management does not appreciate if you have own remarks or ideas, or if you want to have a say in how you work and what you work on; if you start questioning the work and how it could be improved, they will tell you that "it is not the kind of attitude we have at Booking". The leaders have extremely poor judgement, shows favoritism amongst colleagues and are two faced, as they say that they embrace "innovation and diversity" but their attitude shows something entirely different.
Credit Controller tasks - During the interview stages, the role was sold to me as "autonomous, total in charge of your own country/ledger". However, you are micro-managed and people watch every step you take. In fact, I was shocked by the amount of customer support work, which stand for at least 50% of your daily tasks. Partners call/messages for a lot of inquiries that should be taken care of by customer service. Also, credit controllers in Amsterdam are forced to take care of customer service line items during high season (summer months), which is disappointing when you've signed up for a credit controller job. Old fashion programs, did not live up to today's standards as one tasks required 4 different tools.
Company culture & working climate - Did not feel particularly welcomed even if everyone uses the phrase "it's so fun to have you onboard!" Truly felt like middle school, certain colleagues only speak to each other and use the excluding method. My area manager only did high fives with other male colleagues, and chose to barely have any interaction with female colleagues. Extremely patronizing and suppressing technique as I was spoken to/referred to as "girls" in groups with other women and "sweetie" when alone by male colleagues/leaders.
All in all I was baffled by the patriarchy, poor management skills and judgement, and customer service tasks (under the title of credit controller).
This job is great if you want to be micro-managed, not have own ideas and need clear instructions in how to perform your work, want to be shaped by an organization.
