Not a good experience CS English - CS Guest Specialist English Booking.com Employee Review

1.0
11 Jul 2018
Recommend
CEO approval
Business outlook

Pros

Decent pay and benefits Lovely colleagues from all over the world

Cons

Ridiculous targets, non-stop calls and no time to speak to any colleagues for the entire day. Extremely different standards for different CS language lines. Some other smaller languages will be on emails or have barely anything to do all day whereas larger language lines will be overworked and under appreciated but all paid the same. It's very impersonal. I felt like like a human answering machine. A robot can and certainly will be doing this job in future. The people are great, hired based on their personalities which then have the life sucked out of them. Never seen a company with such a quick employee turnover.

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
2w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

See reviews by: Helpful|Rating|Date|All