Fun people, low on benefits - Anonymous employee Booking.com Employee Review

2.0
22 Jul 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Regular updates from senior management from headquarters. Great office location, good supply of fruits, juices etc. Access to LinkedIn learning and a lot of people that are always trying to help even if the system we work with is old and creates problems. Schedules published on time.

Cons

Really not much tangible benefits past the drinks&breakfast with fruits in the office. Inequality when you compare to the headquarters where they have a bunch more benefits that keep getting updated while the only thing for our office is to get us some food&transport discount via SALARY sacrifice (we’ve been waiting on that for more than 6months). Quite often there is a weird vibe in the office as some good agents get fired for weird reasons and there is quite a lot of people regularly leaving - for what they say are better call centers. The office feels to small for a call center, there is only 1 small private area to get away from computers for a bit and kitchen gets very busy.

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Booking.com Response
7y
Hiya thanks for your feedback it really is appreciated. Having said that I really don't understand what you mean by some of your cons. There really isn't inequality of benefits between the offices (we don't have a head office) that's just not true. There are some differences based on levels and role types but these are same across the business. I don't understand why you've had to wait for your transport discount, that doesn't sound right so please speak to a member of the People Team and apologies if you have had to wait. Despite what you may think, colleague turnover is the lowest it has ever been and improving as we work hard to make BookingGo an even better place to work. I also do not understand what you mean about only having one small area to get away from the phone's. There are large breakout areas plus kitchens on every floor plus the "Hacienda" canteen so I'm sorry that's just not true. If you'd like to discuss any of this please just drop me a line. Many thanks Ryan

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Pros

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Cons

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Booking.com Response
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Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
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CEO approval
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Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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