19 Sept 2018
Anonymous employee
Booking.com Response
7yHiya thanks for your feedback, I'm glad you like the breakfast it's the most important meal of the day 😄
I'd also like to say that whilst I'm disappointed by your feedback, it did make me smile a bit with your Rocket reference, it's nice to know that people do read my replies.
The overriding thing for me from your feedback is that I'd love to talk to you. I think we have a great business and I do not think the rocket is going to explode. However, we want to be an amazing place to work and we still have a lot to do. I'm not defensive at all over the last week or so I have personally read more than 1000 comments from colleagues across the business about what they like and don't like about us. Please do get in touch (use Rocket Man as a code if you like) seriously, no judgement, no repercussion, I'll buy the coffee if you like, I'd just love a chat. Only proviso is I'm heading off soon to get married and go on honeymoon so if there is no reply that's why. Thanks again Ryan