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      Booking.com

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      Booking.com reviews

      Poisonous environment - Customer Service Specialist Booking.com Employee Review

      1.0
      10 Oct 2018
      Customer service specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Free meals and some colleagues

      Cons

      I could go on and on about the issues the company refuses to face everyday and the ineptitude of management at addressing said problems. I decided not to as the company has already shown its true colours by having HR post a biased and rather humorous review. Please do scroll down and have a read! Needless to say, named review is beyond false and biased and it goes to show how unprofessional management really is. Sexual harassment is a real problem, despite it being brought up time and time again and managers being fired (some are still currently under investigation), HR had the audacity to call us "small minded few". Upon reading this, the majority of us found it outrageous, insulting and there's a general feeling of hopelessness as such bold statement should have never been made by an HR professional . HR is meant to be working hard to ensure integrity and yet we are being called small minded for bringing the sexual harassment issue up. It is demotivating and utterly disrespectful towards colleagues who had to endure and face frustration and sexual harassment. No one should go through this in the workplace. No company should have an HR department trying to blatantly cover up the truth and call us "small minded few" only because we had to courage to report unethical behaviour displayed in the office. That alone says a lot about the company. Stay clear of the London office.

      avatar
      Booking.com Response
      7y
      Thank you for taking your time to share your thoughts with us. We feel the need to address some points made in this review that do not reflect our company's values. We take reports of sexual harassment and misconduct extremely seriously here. Every complaint is fully investigated and if it’s substantiated, we take appropriate actions. We hope you can understand that the results of ongoing investigations are kept confidential, but we are working on ways we can communicate updates and will never cover up the truth. Our people are important to us and we always strive to create an open workplace where everyone feels supported and included. We do not tolerate people calling colleagues "small-minded few" for bringing up important issues like sexual harassment. This goes against our values and will not be tolerated. As a Booking.com employee, we expect everyone to represent our values online as this reflects the company. Furthermore, our Regional HR Manager for Customer Service responsible for the UK & France is fully aware and would like to share that the "Human Resource Business Partner in London" position has been vacant since June 2018. Which led us to believe that this "HR" review with inaccurate information has not been left by someone from the HR UK team. Please know that the work you do on the customer service team is extremely valuable to us. We’d like you to continue to give us your feedback so we can keep looking for ways to improve. We hope you’ll consider sharing your experience at one of our voluntary Listening Workshops. They are facilitated by a group of consultants who will guarantee objectivity and help build a bottom-up action plan, focusing on the importance of human approaches and behaviour that fit our values. With the management team, we want to commit to improving and will continue to listen to feedback and adjust positively as often as we can. Your feedback helps us improve the Booking.com experience for all of our employees. Many thanks, The People Team at Booking.com

      Explore other reviews about Booking.com

      5.0
      30 May 2026
      Booker
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      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

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      5.0
      30 Dec 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      After three months at Booking.com as an Account Manager, my experience has been very positive so far. The onboarding process is structured, and expectations are clearly set for new hires. The role is intellectually stimulating and offers strong exposure to the travel industry, commercial decision-making, and performance-driven work. I’ve felt supported by my peers and managers, with regular feedback, clear incentives, and encouragement to grow. The team environment is collaborative, and there is a genuine focus on learning, data-driven thinking, and ownership of your portfolio. For someone looking to build or accelerate a commercial career, it’s an exciting place to be.

      Cons

      As a new hire, it’s clear that this is a fast-paced and demanding environment. The learning curve is steep, and there is a lot of information, tools, and processes to absorb in a short amount of time. Priorities can move quickly, which may feel overwhelming at first. Because I am still early in my journey, some longer-term aspects of the role — such as workload sustainability, career progression, and regional adaptability — are still unfolding. It’s a role that requires resilience, adaptability, and comfort with ambiguity, which may not suit everyone.

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