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      Booking.com

      Part of Booking Holdings

      Engaged employer

      Booking.com reviews

      Good experience - Customer Service Agent Booking.com Employee Review

      2.0
      8 Aug 2020
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Low salary for Manchester or UK, but lot of perks

      Cons

      Customer service managing mostly unhappy customers. Constant stress. Almost every weekend working, and schedules ranging from 7 a.m. to 11 p.m., so no social life.

      Explore other reviews about Booking.com

      5.0
      30 May 2026
      Booker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      3d
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      4 Jun 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility, make your own schedule

      Cons

      NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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