Nice environment and competitive salary, little bureaucracy but also difficult to grow within the company. - Customer Service Executive Booking.com Employee Review

3.0
9 Jul 2014
Recommend
CEO approval
Business outlook

Pros

The office has very comfortable working environment and offers free lunch. The salary and bonus are competitive and reasonable. The management team shows humane kindness towards employees and tries to motivate them by different kinds of incentives and activities.

Cons

It's very tiring to work during high season due to high volume of phone calls and emails. The working shift is not fixed and not very pleasant. The team leaders have very strict and high target requirement. It's also difficult to get promoted within the company.

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
2d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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