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      Booking.com

      Part of Booking Holdings

      Engaged employer

      Booking.com reviews

      Good people...but it feels like high school all over again - Customer Service Representative Booking.com Employee Review

      3.0
      17 Mar 2015
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Very hard to get fired. All you have to do is show up.

      Cons

      constant change, you will get 50 different answers and have to make decisions on your own. more like a high school environment where the most popular people will get promoted. Gossip, fraternization, and a lot of favoritism.

      Explore other reviews about Booking.com

      5.0
      30 May 2026
      Booker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      2w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      18 Jun 2026
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

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