COF doesn't care - Associate Process Manager Capital One Employee Review

3.0
15 Jun 2023
Recommend
CEO approval
Business outlook

Pros

They have good benefits for health care.

Cons

The performance evaluation has changed so that more people will get needs improvement when their performance is a strong. Managers are being forced to put people on needs improvement because a certain percentage have to be put on NI. What was a strong is now considered a needs improvement. The company is getting rid of those who have been there long time and older people. But throw in a few younger people so they can't be sued like before. They lost the older age discrimination case so they make sure they are using loopholes now. CapOne pretends to care about employees but they don't. Just a way to placate people so they get good reviews. Also on the review process you are evaluated against all people at your level who do totally different jobs. Comparing apples, oranges, watermelons, melons, etc all against each other. Your review is not just doing a good job you now have to do extracurricular activities and even volunteer outside the company. Watch out for favoritism! Some mgrs don't show favoritism but most do play favorites and this also affects promotions and evaluations. I have worked for the co over 20 years and for the past several years things have gotten extremely worse.

Explore other reviews about Capital One

5.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great rotational opportunities to gain exposure to a variety of business problems

Cons

Performance management can be stressful

1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay can be decent compared to GovCon. Some people are a pleasure to work with. Other non-pay related incentives.

Cons

Never heard more nonsensical topics during meetings; people sharing their sexual preferences, flaunting overly dramatic personal lifestyle decisions, diversity to the point of failure, etc. Hearing the term "white guilt" in a professional setting was, well, pretty unprofessional. Stack ranking for performance reviews is a mess. Someone has to have an "F" regardless of their performance because that is what their line of business is allotted. Be prepared to be held responsible for actions any Sr Leadership would just sweep under the rug under their own circumstances. If a manager doesn't like you, regardless of your productivity, you're toast unless you're able to find another LoB to support. HR / AR are just a check in the box and will most likely point you from one to the other and back again without resolving any issues. You'll find yourself curious as to what leadership does as they continue to scrape managerial responsibilities from their plate, to yours. Last but certainly not least; you may find yourself working hard on a project; nights and weekends, just in case that work life balance is feeling a little too perfect. Fret not, someone will surely assist in taking credit for the hard work you've put in. I'm sure none of these things will happen to you, though. Best of luck!

3
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