There is good, and there is bad... - Process Manager Capital One Employee Review

2.0
12 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Great PTO, health/dental benefits, education assistance, and the flexibility is nice. There are numerous training and programs offered by the company to help you grow as an individual

Cons

Employment experience varies depending on what line of business you're in. Card is the golden child, bank is the red-headed step child, and tech is the middle child craving attention. I've had great managers being in card, and one in bank, but the rest have been underwhelming and lack the basic skills to be even decent people leaders, and to make matters worse they fill management roles with people who have never had any sort of management position in their history. Thus making them horrible managers. Sure, there is training that they go through to make them great people leaders, but it's not enough. These people lack the personality and natural ability to be people leaders.

Explore other reviews about Capital One

5.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great supervisor, great insurance, positive remote work environment

Cons

High call volume but that’s expected tbh

3.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Some of the smartest individuals in their fields. The focus is always “forward” and the company is willing to adopt new tech to stay ahead for the purposes of the company’s (key word there) benefit. Great PTO and benefits.

Cons

The company’s drive to keep itself moving forward has caused it to regress in other aspects. As a leading tech company first, and leading bank second, it’s embarrassing what their stance is on hybrid and remote work. The company can easily accommodate remote options for their employees not near main offices, but chooses not to. I am relocating to a major city with no major CapOne presence and their response was “too bad, either fly up weekly or you’ll be terminated for not meeting the hybrid requirements”. It’s embarrassing because most of my week is remote anyways. I wonder how many current and past employees have been impacted, and I’m worried about how much talent they’ll be pushing away in the coming years.

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