Pros
-Working with some wonderful people (which can happen anywhere) -Meeting wonderful customers (which can also happen anywhere) -Learning how to become a Master Multi-Tasker -Paid training classes that last several weeks -Two break rooms with great views -High pay for the Tier 3 department
Cons
-If being chained to a desk, computer and headphones for eight hours isn't for you, please don't apply here or you'll be miserable -Work responsibilities are excruciatingly monotonous, as your job description has you performing the same duties over and over again, no spice of life -Sitting, sitting and sitting inside for eight hours while sunny, colorful life goes on outside -Dealing with meaningless calls from very angry customers -Being told you have the power to make customers happy, but being required to follow a novel of rules at the same time -Immature co-workers and managers attached to cliques