They will lie to get you to work for them - Senior Resolution Manager Gallagher Employee Review

1. Recruiters nor interviewing management will tell you that they are expecting you to handle litigated claims, property damage (vehicle) claims for the insured and claimant, the claimant’s bodily injury claims, nor general liability claims - this is too much for one person (caseloads are 160 & above) because they can’t retain staff because of the lies they tell in order to get people to work for them 2. They want your email inbox to be at 150 and below - you have to email management every week to tell them how many emails you have & the oldest date 3. Every week they also want a count of your voicemails. The director will call your extension to see if your answering the phone or to see if your voicemail is full 4. You’re only allowed to have a maximum of 25 past due diaries however when you’re handling multiple lines of exposures/business it’s hard to do & they don’t take into account that they “purposely” bamboozled people into taking because they know during the recruitment/interview process smart people will know that the workload will be too heavy 5. You only get 1 week of training which is basically learning their chaotic system. In that one week training they will tell you that your branch will train you which is a lie. There is no “formal” branch training. Management will just tell you to read the file notes in order to learn your job 6. Management will not respond to your emails if they don’t know the answer. You have to wait weeks at a time and constantly remind them that you need an answer in order to move a claim file forward. 7. If your working from home and inept management feels that you won’t dance to the beat of their drum they will make a recommendation forcing you to come to work in person 8. They’ve recently started telling adjusters that if they don’t have their workload caught up they will not honor any vacation/paid time off requests 9. Management lies on each other in order to not take responsibility/accountability of wrong information that they’ve provided (yes I caught a manger in a lie) 10. Their sales team oversold the company to self insureds because they don’t have enough staff to take on all the new business. We have people constantly leaving because of the beforementioned.