Gallagher Reviews

Where to begin? AJG has become an incubator for the rest of the London market. They get people in, train them, but fail to pay them a "market salary", so people leave. This is the worst possible investment strategy I can think of - train your competitors' staff? Where is the logic in that? There is no downward communication from HQ and London management to the workforce. No one on the floor seems to know what the direction of the company is and where the company is heading - everyone is too busy with the everyday so little attention is paid to the bigger picture. The London/Lloyd's facing office is under pressure to deliver year-on-year growth despite the difficult market condition. The operation is viewed as a cash cow to pay for the ever-increasing number of acquisitions, meaning the profitable units are under a lot of pressure and the rewards are all diverted away to support the parts of the business which aren’t performing.

Unfortunately pretty much everything, the main thing being the lack of support or appreciation from middle management. There is a big blame culture within my old team in Birmingham and very little room for progression, those who have progressed definitely did not do so because of their skills. There is such a potential for this team but the open gossiping about colleagues and team members by management and poor treatment of staff means they will lose all of the quality people, with most having already left. There needs to be some serious change with certain management in order to create a positive work environment/culture, the way staff are made to feel is unacceptable but it seems to go completely unnoticed, or if noticed, is completely disregarded as nothing seems to change. It feels very childish and feels like certain management are 'bullies' in the school playground.