Pros
- Senior management very accessible - A lot of independence and flexibility in doing your job - what counts is the end result - Great colleagues, great work ethic
Cons
- The working environment at HQ (product development, senior management, HR) is very different than what the Services people experience - actually, two very different worlds - Currently, Guidewire is trying to figure out growing pains - moving to a more Partner-led implementation model versus having Guidewire Service people and Client developers on-site, improving education - Keeping your product certifications current is very difficult (and a requirement of being a Service team member), given the billable time % expected - Work/Life balance in the Services team doesn't exist - it's 100% travel any way you look at it - Middle Management seems disconnected from the Service team in the field