No respect for co-worers-arrogant management-clientelism - Customer Service Specialist IKEA Employee Review

1.0
1 Jun 2022
Recommend
CEO approval
Business outlook

Pros

Low prices for customers. At managers level and back-office roles it start to be a normal job,

Cons

From Team Leader down to co-workers is very hard to work. The management push huge pressure on you, physically and mentally. HR department mostly useless and arrogant that doesn't answer of their mistakes or poor performances, nobody measure their performance. It is the real weak point of Ikea. Every year there is a fake anonymous survey for co-workers to judge the leaders/management. Even though many bad managers got horrible feedbacks and very low score from all their team nothing ever happened to them or worst got promoted if they made money for their department. Pointless instrument to fool the co-workers.

Explore other reviews about IKEA

5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Good People, Decent money, Decent opportunities

Cons

Does not pay enough money

4.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have a very empathetic and flexible manager. Although I do meet the requirement to be in office three days a week many others do not and don’t seem to suffer for it. My work can be challenging at times, but due to the slow pace of most things here I rarely feel overwhelmed.

Cons

This is, without equivocation, the most sclerotic organization I have ever been a part of. The management structure and reporting lines are inscrutable and even after 3 years I barely understand how my team fits into the larger picture. My job is a data role, and although getting access to data has improved somewhat, it is still one of my biggest blockers.

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