Great launch pad, mediocre comp - Territory Manager Reynolds American Employee Review

3.0
30 May 2019
Recommend
CEO approval
Business outlook

Pros

Great place to start a career in sales with top notch training. The company car is the nicest you’ll ever find in a sales role, use it personally all you want and you don’t pay for any of the gas. Total 9% 401k match is unheard of. Great training that is applicable to almost any industry. Once you put some time in and get your process down you can work 25-30 hours a week and get all your stuff done - this may depend on your manager though.

Cons

Transparency. I left because I felt like the TM’s were being consistently out of the loop on what corporate was doing. A lot of half-truths were being told when word did come out. An example would be announcing a pay increase for TMs but not divulging any details about it until 3 months later. Then we found out it pretty much only benefitted newer TMs while the tenured employees got nothing. The “high-performer” bump was not very motivating either. Also, and completely unmentioned except for in the finest of print, if anyone’s pay bump was an increase of 10% or more, you only got 15% of that raise per quarter until you’re whole. Kind of cheap and underhanded. Getting a “high achieves” rating also nets you about an extra $13 per working day so it’s really not worth pursuing especially since there are no hard metrics you can strive for. Bonus is paid annually and is based on how the entire company does, so your individual contributions don’t have an impact on what you earn. They also don’t give any real updates on where the company is regarding bonus targets throughout the year. Bonus is supposed to motivate salespeople to close more deals but if it’s based on how the whole company does it’s kind of pointless. What’s downright scary is knowing your bonus can get wrecked by a single bad decision made at home office.

Explore other reviews about Reynolds American

5.0
26 Jun 2025
Recommend
CEO approval
Business outlook

Pros

The Reynolds internship experience is truly unlike anything I have experienced before. The interns are guided every step of the way, but also have the opportunity to get their hands into real-world projects and assignments in the workplace. I have been treated so well by all the staff, there are countless opportunities to participate in organization events outside of office hours, the pay is great, and the gifts (yes, GIFTS) we have received as interns has been awesome. Depending on the department, some interns get a hybrid schedule where you're allowed to work from home on Thursdays and Fridays.

Cons

I can't really speak on any cons. Everything has been amazing. I would say this type of environment would require introverted people to come out of their shell as the workplace is very lively and energetic.

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Reynolds American Response
11mo
Thank you for the review. When you join Reynolds American, you join a team of remarkable people. We are proud to have a culture where people can aspire to perform at the highest level while having the resources and opportunities to support their success. We hope you continue to enjoy your internship experience with us.
1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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