Overpromise, underdeliver - Anonymous employee Sage Employee Review

1.0
5 Jan 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work with some amazing people. Very talented and educated ground level staff. Nice new office. Name looks good on paper in some industries.

Cons

Complete lack of transparency, plan, and accountability. When interviewed, you will be promised the world and told how wonderful sage culture is. That unfortunately is not true. Wages are lower than most competitors. There is not a plan of action for how front line sales reps will deliver metrics desired (they would like you to call from a lead list, but have few/no leads). Upper management will say whatever is necessary to pacify the reps and stop a storm from getting any worst. 2. Training is abysmal, you may never actually interact with the product you sell, let alone be able to explain the intricacies to a customer. The training staff is phenomenal, but they do not have a say in what material is taught. You also do not get a copy of the software yourself, even if it is for product knowledge purposes. 3. Promises will be broken. You may be agree to a bonus only to have it taken away from you 2 weeks before Christmas. You may be told that you may operate as if it were your own business, only to be micromanaged. You're "total compensation" may say 70+ on an offer letter, but you may only be given the resources to make 50k. 9 out of 10 times it will still be your fault. despite upper management acknowledging that you have not been trained or have proper tools for your position.

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5.0
21 Jun 2026
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CEO approval
Business outlook

Pros

Work life balance is the strongest attribute at Sage. Family matters and mental stablity is supported. Top notch benefits.

Cons

Departments with mixed roles of similar tasks, yet separate teams without collaboration.

2.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

Cons

Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

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Sage Response
2w
Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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