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What people are saying about Sage
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "People are great… it’s like a family and although I am leaving I’ll have live long friends!" (in 390 reviews)
- "Good benefits (though the recent PTO changes are not employee" (in 386 reviews)
- "The company invests in it's people and has a great culture!" (in 248 reviews)
- "Of the few people left I know my colleagues are a great bunch of hard working people." (in 210 reviews)
- "Sage is very for the people and will always make sure you have a good work/ life balance." (in 200 reviews)
- "Micro management and closeness to CO workers" (in 176 reviews)
- "If you get stuck with a bad manager you are screwed." (in 108 reviews)
- "sales teams are COMPLETELY siloed and the silos aren't going anywhere because of the old boy's club mentality embedded in the middle and upper management." (in 66 reviews)
- "Communication from the assessment centre until the job offer was poor." (in 52 reviews)
- "There are always constant layoffs so expect to be on the chopping block when there is a new revenue cycle." (in 41 reviews)
- 4.0FEATURED REVIEW4 Jul 2023DirectorCurrent Employee, more than 5 yearsLondon, England
We have a good team, there is a solid strategy in place and we are making good progress against the goals being set. Nice opportunities to work part time and work/life balance is also good.
At times you see examples of leaders not behaving in line with the values.1Sage Response5mo
Thank you for your feedback. We are pleased that you are having a very positive life at Sage experience. We are glad you feel that we are strategically on a good path to delivering on our promises to our stakeholders and it is great that you are finding you have a commendable level of work/life balance in your role. We encourage you to point out anything you find inconsistent with our values as soon as you take notice of those happenings. You can do this through our 'Always Listening' internal survey and we will ensure that we do the right thing to address the concerns. Please continue sharing your feedback with us regularly both here and internally so that we can continue creating an organisation that you can keep being proud to be part of.
- 5.06 Nov 2023Payment AnalystCurrent Employee, less than 1 yearNewcastle upon Tyne, England
-Lack of Hierarchy (managers always willing to provide support and assistance) -Great office with great facilities -Real competitive pay -Bonus scheme -Professional but also friendly atmosphere -Shares scheme -Sage foundation -Employee Care -Magic moments -Volunteering opportunities -Flexible working hours
-Sometimes have to work over normal hours -Really struggling for cons, (not really a con but a suggestion) i would love to have better dressing areas in the showers in cobalt C23 , simply just having mirrors in the shower cubicles would be great for getting ready in the morning and plugs for hair dryers/straightenersSage Response4w
We are very pleased to know that you are having such a positive life at Sage experience, and we are grateful you took the time to share your thoughts with us. Please continue to give us feedback whenever you have anything you'd like us to know, and we shall keep working to knock down barriers for you to thrive!
- 3.014 Nov 2023Product ManagerFormer Employee, more than 3 yearsWinnersh, England
- Excellent benefits coverage (from what I've heard, always above competitors) - Finally a clearer view of invested products and the strategy of "selling Sage" to customers for the future - Invested product areas getting significant support which is a big change from its history* - Interesting transformations into AI/ML and other technology trends
- Enforced "Return to office" agreements, that are also reviewed with your EOY performance/Objectives - *Highly dependent on product area as to business investment and support. There are 3 flagship products across Sage from my view, if you're not part of these products or integrating into these, there is little or no investment interest - Large focus on Newcastle HQ and London still, leaving other offices in dark corners (but its getting better..) - Not really sure how Sage will be the "market leader" of the technology trends but they have ambition for it - Still seeing silo'd product development of technology platforms eg. AI/ML with no Sage product buy-ins or roadmap integrations? - Management tends to keep close to reliable Sage people who fit the model and won't disrupt past a point4Sage Response2w
Thank you for your feedback. We are happy to know that you found our benefits offerings quite good and that you feel we have a good strategy in place to grow and scale concerning our products and how we will continue to integrate Artificial Intelligence and Machine Learning into their functionality. That being said, we are sorry to hear of your concerns and we are taking the necessary steps to ensure that we are investing more in all our product areas and offices to keep supporting the knocking down of barriers for all our colleagues to thrive. We wish you all the best moving forward!
- 2.017 Oct 2023Senior EngineerCurrent Employee, more than 10 yearsNewcastle upon Tyne, England
Good benefits, decent pay, decent bonus if your face fits and your product sells. Office canteen is ok and reasonably priced.
The whims of management can be quite demotivational at times. They were fantastic over lockdown, but the mandated return to office is silly when we've recruited colleagues who live a long way from the offices and were recruited on the basis that they didn't need to go into an office. Now they're told they must, so we're losing good people. There's many teams which have only one person in a particular office and there's immense pressure for them to go into the office and sit on their own. Why? Management decisions are rarely communicated well. We get extensive communications on irrelevant matters, but don't get to hear about decisions that actually impact us until after they've been implemented. The back-filling of empty roles has both been frozen for most teams. This means that existing colleagues are having to take up the load which is causing more people to want to leave. There's also heavy restrictions on progressions which means that external companies are taking our good colleagues easily. The new head office lacks soul. North Park was much better and it's a shame we didn't upgrade it. Starbucks run the coffee shop when we used to have a small, high quality independent coffee shop in the office. Sage used to be the champion of small businesses! We used to be flexible on working compressed hours and a number of colleagues went onto this arrangement. Newer colleagues aren't being allowed to do compressed hours and this is just causing resentment.17Sage Response2mo
Thank you for taking the time to leave us your review. It is great to know that you are happy with your benefits and compensation package but we are sorry that generally, you have not had a more positive experience with us. We are prioritising Team Agreements because we are a human-centric organisation that strongly believes amazing things are created when people come together. And these agreements have indeed been made by teams. We are all about transparency so it is important to us that we are in good communication with you and the rest of our colleagues, especially on the things that really matter to you. Therefore, please reach out to us internally to discuss how we can improve communication around any areas you feel we have not been as transparent as we could have been. Please check out our Wellbeing Hub and speak to your manager about any concerns you have around workload/work-life balance. We want you to feel supported to thrive and really unleash your potential here at Sage and we have resources to help you maintain a healthy well-being amidst work pressures. We are grateful for your feedback and we hope you shall continue to share your thoughts with us regularly so that we continuously work to build an organisation you can always be proud of!
- 4.022 Sept 2023Associate DeveloperCurrent Employee, more than 1 yearNewcastle upon Tyne, England
My team are great! Since joining I've worked with some absolutely great people, who are properly supportive, know their stuff, always have time to jump on a call and talk over a problem. I've also been part of super exciting projects, with what feels like very new tech and solutions. I've taken up more and more responsibility and feel I've really grown a lot in my short time here so far.
The culture isn't what it used to be... I used to find communication from the higher ups regular, honest and transparent. Now it's super mirky. I feel big decisions and changes come out of nowhere. It's not a massive deal, but it's definitely changed the feel/culture. I don't think I trust the EVPs, VPs and Cs anymore. Best example of this is progression. People keep asking when the hiring freeze will be lifted, and the response is always along the lines of "there is no freeze on hiring/progression and never has been". This is the party line that people are being told to say, but the reality is that my team lead (and many others across the company) have been pushing for progressions for over a year and keep getting palmed off. So, the situation is that either the Directors, EVPs and other high ups who sit above my team lead simply don't actually have the clout to push a progression through (which would be worrying at that level), or we're just being straight up lied to.12Sage Response2mo
Thank you for your feedback. We are glad to know that there are many positives to your experience here at Sage. It is great that you receive a lot of support from your team and that you have been involved in projects that you have found interesting and exciting. We are sorry to hear about your concerns with our culture. We want to assure you that we remain committed to you and all our colleagues and transparency is part of doing the right thing which is one of our core values here at Sage. We have a strong focus on internal talent development so our commitment to the growth needs of our colleagues is at an all-time high. We are in a season of change so it may feel like there are freezes but we are working to ensure our colleagues continue to feel the same support they have always felt. Please reach out to us via email at firstname.lastname@example.org if you have any other queries or would like to speak to us further about this. We appreciate you taking the time to speak up for Sage and encourage you to keep sharing your feedback with us both here and internally so that we can continue to knock down barriers for you to thrive!
- 2.04 Oct 2023Software Development Team LeadCurrent Employee, more than 3 years
Upper Management are mostly clueless and have no real direction. The rest of us just have to pick up the pieces. Colleagues are really good to work with, and the work/technology can be interesting. If you can showcase your skill then advancement can be really easy, but it all depends on the quality of your manager.
Remote work was sold to us as necessary for the business with no proper justification. We're an international company, a lot of the people we communicate with are remote as we aren't at the same office. We sit there like a call centre, headsets and webcams on, not doing any real work because of the distractions in the office. Sage don't care about the travel/childcare costs incurred to us, it's not their problem. There's only two justifications I can see for moving to hybrid work, when the directors visit the office (rarely) they like it to be full so that they can film it every so often, and that they've had pressure from the canteen to get more customers. Upper management also act like cowards, changing things like hybrid working through internal twitter-like posts, instead of discussing it with us properly. This kind of behaviour has given many workers a negative outlook of Sage. Sage don't care about you, they like to shout about being human-focused but they're really not.18Sage Response2mo
Thank you for your feedback. We are very sorry to hear about how you feel and encourage you to contact us via email at email@example.com so that we can have a more extensive chat about our team agreements. We have found that the connection they foster, that human in-person connection, is crucial to our culture of high performance. Coming into the office also enhances colleagues' social well-being.
- 2.011 Oct 2023Business AnalystCurrent Employee, more than 8 years
Great benefits and bonus scheme, WHEN it’s done properly. I also enjoy the office although it can feel lonely at times when you don’t have a big team in Newcastle and people outside of your team aren’t really including you. Another pro is that the culture in terms of inclusivity is good, Sage tries to show a genuine want in terms of doing the right thing for people of any and all backgrounds which I appreciate.
No point going above and beyond when you’ll only end up with a Working Well anyway. Me and many, many others will not be trying as hard next year and will focus on our role and the core responsibilities only. Additionally and to reiterate what another reviewer said, there is also a lot of favouritism and never enough growth opportunities. It’s a hard place to get new experience that you’re actually interested in, despite promises made by managers. Unfortunately a lot of it is all talk…11Sage Response2mo
We are glad to know that you enjoy coming into the office and we encourage you to keep networking outside of your immediate team so that you can build a bigger community around yourself at work. A good way to do this would be through joining a Colleague Success Network. We’re also pleased that you feel included here, as we value you as you are! We’re sorry that you’re feeling demotivated to go above and beyond again this year. We’d like to assure you that the hard work of our colleagues never goes unnoticed and that ‘Working Well’ means you’re doing a great job! This year we’re improving and expanding our performance measurement categories to help create more differentiation for our colleagues. So we encourage you to keep stretching yourself to thrive because we remain committed to supporting you and empowering you to achieve great things! Favouritism goes against our values and one of the reasons we have the Sage Talent Marketplace is so that colleagues, regardless of who they are or where they sit in the business, can have access to all the resources they need to help them develop in the direction they want to go. We encourage you to spend some time on the platform exploring all the different opportunities it offers you to grow and scale, such as taking on gigs or finding a mentor. Please continue to share your thoughts with us regularly so that we can continue learning how we can keep evolving our workplace.
- 2.027 Sept 2023Software EngineerCurrent Employee, more than 1 yearNewcastle upon Tyne, England
Great atmosphere. Everyone is generally very lovely, talented, and eager to help each other out.
Experience can be dependent on manager. Over dependence on at times cryptic procedure versus solving issues in a timely manner, though this is improving. The only real con is a recent slide back on flexible work policy. There has been a mandated return to the office two days a week. This makes sense for some functions, but not others. My team for example is spread across multiple continents, as are the teams we work with on a daily basis. I am commuting to the office to join the same Teams calls I did at home. The reason given was that teams that came into the office were more productive than others, citing studies conducted. No details of these studies were provided. It was also referred to as a “Team Agreement” but there was no consultation with any team I am aware of and everyone I know was surprised by this. Explanation was very patronising and no consideration given to personal circumstances. Morale amongst team mates is at an all time low and it would not surprise me if some leave in the near future specifically because of the mandated return to office. Very little in the way of facilities in the office, or events, to make up for this.18Sage Response2mo
Thank you for your feedback. We are happy to hear that you are enjoying the working atmosphere here and finding your fellow colleagues supportive. We are sorry, though, to read that you are not having a more positive life at Sage experience. The team agreements have been enforced as a complement to our culture which at its core, is a human-centric culture. We believe that when teams come together face-to-face they are able to collaborate more effectively and the appetite for continuous innovation is more sufficiently fostered. We want our colleagues to collaborate across their teams because this way more opportunities for colleagues and business growth and scale are realised. If you would like to have a more extensive conversation on this, please reach out to us internally either through our 'Always Listerning' survey or through your manager.
- 5.020 Nov 2023Head of Centre of ExcellenceCurrent Employee, more than 8 yearsLondon, England
Career opportunities if you build a strong reputation in the business. As a successful leader we are encouraged to bring our true selves to work and help others do the same. There is real tangible support and promotion of good mental health. Not just posters and empty words like many companies - the actions by ourselves as leaders and our CEO really do support a good work life balance for our teams. Teamwork and willingness of team members to support each other and our partners, The working ethos in our division is strong and the environment is positive and encouraging. Encouragement of innovation and empowerment to take initiatives forward Really comprehensive package around additional benefits, Pension, discounts, Sage savings and Sage investment. Free financial advice. memberships, flexible working offering
Like any larger firm you will always come across people who don't live the values of the company, but they are few and far between at Sage.
- 3.021 Sept 2023Solutions ConsultantCurrent Employee, more than 5 yearsReading, England
Did have a long period of being a great company to work at - lots of opportunities to connect as colleagues, supportive of work-life balance, introduced work abroad schemes and flexible working allowing employees to request a wide range of working patterns to meet individual needs, very supportive during the pandemic.
The last year has felt very different. Flexible working requests have been cancelled, so now it's unfair with some colleagues on compressed/part-time hours to suit their home life, and others being rejected compressed hours with less consideration of individual needs. Hybrid working has meant colleagues are mandated to come into the office on a set day/s each week, again with no consideration of how individuals and teams were working pre-pandemic and impact that travel has on home life, costs and environment. Sage are very proud of their environmental impact, but don't factor in all the emissions they are producing by forcing colleagues to come in as they don't count these as company emissions. Been very tight on spend for over a year now, meaning we don't have budget for in person kick offs/ team building events, has a knock on impact on morale. New leadership in this department specifically has brought a very different vibe that seems much less people focused.6Sage Response3mo
Thank you for your feedback. We are sorry to read that you do not feel very positive about your experience here at Sage. We want to assure you that we are still very committed to the betterment of our colleagues and our Human value is still the cornerstone of our culture. We have enforced the team agreements simply to encourage our colleagues to collaborate more and increase team comradery even further. These agreements are not meant to make colleagues feel like their flexibility is being stifled but are to help colleagues feel more connected to each other because we believe great things happen when people can come together to work. We really value your feedback and we shall do more to ensure our colleagues feel better supported to thrive with us.
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Sage has an overall rating of 4.0 out of 5, based on over 5,167 reviews left anonymously by employees. 78% of employees would recommend working at Sage to a friend and 72% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
78% of Sage employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Sage 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.