Lack of Fundamental Support from Middle Mgmt and MDs - Universal Banker II Santander Employee Review

2.0
30 Apr 2017
Recommend
CEO approval
Business outlook

Pros

Very few pros - Products are great due to the structure of how customers can maintain accounts with us - Incentives have areas of really making great revenue streams which trickle down to your overall payout, yet as stated in the cons below, it makes it obscurely harder to reach these goals

Cons

- Banking System = Ancient and a Maze - Bank has bad reputation from previous banking days and makes it much harder to sell the brand itself rather than your skill-set (which should always overcome any branding in general depending on your work ethic) - Position Training is only 10 days (good luck learning all there is to this company in that amount of time) - Lowest Paying Salary Offer of any major bank - Ridiculous amount of paperwork due to lack of investment in new technology - Hiring of inexperienced, by the book (because they only know that), Non-Leadership quality Branch Managers, District Managers, Sales and Service Specialist, etc.

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5.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

WLB, Benefits, hybrid work schedule in Dallas

Cons

Lack of advancement opportunities in Dallas

4.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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