Branch Operations Manager - Branch Operations Manager Santander Employee Review

2.0
21 Dec 2017
Recommend
CEO approval
Business outlook

Pros

- Learned A LOT about what it means to be a manager - Small bank so I was able to know everyone that worked within the same district as me - DIVERSE employees. Loved having co-workers of different backgrounds - Easily able to move up. - Plenty of banking knowledge given - Extremely talented people work there. You will find life friends and inspiration people (in branches).

Cons

- There were times I was not able to have LUNCH BREAK (which is against the law btw) because the turnover rate in my district was HORRIBLE. Even though they have "float staff" that go around helping branches, NO ONE came to help. I had to contact HR in order to FINALLY have the float manager send someone to my branch so I could take a break after having told him I needed someone! - When I worked under short-staffed conditions and had to maintain the teller line all by myself with no break when the manager was on PTO (I was second in command so when the manager is on PTO, I'm the manager), I got sick and had to call out the next day. The District Executive ended up reprimanding me for calling out! MAYBE if you cared about your employees and send adequate help, I wouldn't have gotten sick from being overworked and NOT GETTING A LUNCH BREAK! - If you run out of Paid Time Off (PTO), you cannot even call out sick. Having to call out sick should not be something that can be held against an employee. Especially if you have a doctors note. - The medical benefits are a joke. - The way HR handles severe situations is a joke, they only care about covering the company. -My pay for all the work I did was 100% not enough. I was GROSSLY underpaid! -NO work-life balance. NONE.

Explore other reviews about Santander

5.0
5 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Bonus based on performance. The company always put on events for the employees. Great work environment

Cons

Work long days. And sometimes weekends. Not much room for growth

4.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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