Not great - Team Leader Superdrug Employee Review

3.0
16 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Good work/life balance Not too tough of a job in itself No sales skills are required If you're looking for a temp role it's a good company to work for

Cons

Too many cons that don't require much effort from the top to fix Beauty card pressure, even as team leader I'm supposed to be throwing out 20 a day in exchange for a "well done" when half the time the customers don't even know what I'm signing them up for Management doesn’t alway explain how to do tasks properly, For example, my training wasn't really a training, as the edge training was rushed on the till not giving me time to read through it anyway, leading me to getting told off for doing tasks I wasn't taught to do entirely right anyway. Nothing managerial to do, apart from just running the store when the managers are not in, in one instance my manager would come to the fragrance to flop one of my sales after I upsold on fragrance (something I had no incentive to do) If you are new to the company there is a probability of being stabbed in the back Management will probably undermine you in front of customers, so be ready for that

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Superdrug Response
9mo
Thank you for your review. We're glad to hear you’ve found a good work/life balance and that the role suits those looking for temporary work. We’re sorry to hear about your concerns around training, communication, and the pressure to meet beauty card targets. Your feedback on managerial support and system improvements is appreciated and will be shared with the relevant teams. We’re committed to improving the experience for all colleagues. Thank you for taking the time to share your thoughts.

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Cons

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Pros

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