Pros
The people are passionate and hard working and go above and beyond their job roles every day. Customers are great and love finding them the perfect holiday. Good benefits with cash back site, a holiday concession that you can use on selected Tui products.
Cons
The expectations of the business is way too high. Retail staff are expected to be 100% flexible, no lieu time policy so you work additional hours every week and never get anything paid back. Expected not to take lunch breaks if busy. Expected to work from home completing elearning trainings as given no training time in store. Minimum wage with incentives that have more and more caveats to achieve any additional earnings. A culture of if your face fits you move up the career ladder whether you are the right person for the job or not. A bullying culture to make you feel not good enough even when you are doing well. Not credible and always putting competition down and telling us how bad the likes of Thomas Cook and Jet2 are rather than recognising them within the industry. Think they are a better brand than they are. Poor slow systems with at least 8 systems needed to sell one holiday, password required for every single one. Lack of training and no development of our people. Rather than having hr people, recruitment, trainers, managers are expected to do it all on minimum wage The people who perform get treated worse than the ones who don't perform, no performance management so you can be doing a great job or a terrible job, no one gets managed. The business relies on staffs goodwill to operate, taking no breaks, working longer hours than required, working from home with no thanks or recognition.