Pros
Helping customers navigate a Tesco Extra (large format) store can be very rewarding. The support I have received from the team at Tesco has been very good. The people I work with are great. Staff benefits are quite good and the Colleague Clubcard saves a lot of money. You meet people from all walks of life and from all over the world. The self service areas provide a different working day, every day.
Cons
Unpleasant and ignorant customers, no matter how hard you try or how obviously busy you are, it is never quick enough when it comes to serving them. Sometimes you can calm them down and they might apologise but there are those that just want to vent their negativity as if you are personally responsible for whatever has caused their mood. Having a thick skin helps. Increasing workloads. As retail faces more costs they are seeking to reduce overheads. These cuts gradually put more strain on shop floor workers. Examples are cutting the facilities for the clothing sections, which has the knock on effect of more customers needing help with clothing at other areas...security tag removal...issues with pricing...bringing clothes back they don't want due to the removal of changing rooms. More security tags on other items due to increased theft. Increased numbers of, and increase of items to be scanned in basket checks.