Pros
Free drinks and occasional food
Cons
My, my, my, where to begin?! The lack of progression (In the Customer Service department anyway) for a such a huge company worth billions of pounds is shameful. Furthermore, for such a 'profitable' company their employee benefits are sparser than a desert. No discounts in shops like similarly-sized companies or anything like that. Just your standard cycle to work and healthcare schemes which virtually every other business offers their employees anyway. Any opportunities that do arise are few and far between and they ALWAYS go to the same people (Already in senior positions) without fail instead of giving other employees who have exceeded expectations and targets consistently over long periods of time. Job recognition is about as existent as Narnia. No matter whether you have gone above and beyond, management do not take any notice apart from the odd email to the Customer Services department if they're in a good mood. If any employees make a mistake, they're demeaned by their seniors instead of helped constructively. The seniors penalise colleagues around them for helping others and yet new hires find them virtually unapproachable due to their disgusting attitudes or they're never available to provide them with assistance anyway. Whenever an accurate review such as this one is posted about the company by an employee, management post false, positive ones afterwards to try and cover up the truth.
