Vrbo Reviews

Updated 7 Jul 2020

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3.6
70%
Recommend to a Friend
71%
Approve of CEO
Vrbo Senior Vice President and General Manager Jeff Hurst (no image)
Jeff Hurst
12 Ratings
Pros
Cons
More Pros and Cons
  1. "Great Employer Overall! Best colleagues I have ever worked with"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vrbo full-time for more than 3 years

    Pros

    Benefits, Product, Colleagues, Compensation, Structure

    Cons

    Leadership too complex, some form of micromanagement lately, productivity measurement counter-productive

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  2. Helpful (4)

    "Shame for Expedia to have this brand under their umbrella"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Partner Success Manager in London, England
    Negative Outlook
    Disapproves of CEO

    I worked at Vrbo

    Pros

    Some initiatives like Day for Charity

    Cons

    As per subject line- it’s a shame on Expedia to call VRBO part of the group. The culture is nothing like the rest of the group, it is even based in a different buildings than the rest of Expedia. Extremely toxic culture where unethical and unlawful behaviours are accepted. Could be compared to a snake pit. Backstabbing, two-faced managers and colleagues, who only care about their own promotions. Exceptionally unskilled management, especially on sr.director and director level. Leading by fear & dictatorship. Partner Success and ‘supporting’ them Training Team are the worst in my opinion. Partner Success has nothing to do with Account Management or Sales- it’s just a call center with KPIs like: number of calls per day and call audit score(!). This is just encouraging robotic approach to the role, no relationship building, strategic thinking, growing revenue. If you don’t like using your brain, this role would be good for you. Team members are treated like school kid (very strict and poor school), where every activity is tracked, but no flexibility allowed. So the team members are not allowed to work from home, while it’s OK practise for managers. The training & coaching (as they like to call it) role is in fact just a QA role, where the main responsibility is to audit calls following an idiotic audit form. Most brain-killing, boring role you can think of. No development or creativity available. Promotions given only to those who glorify the management and keep the Senior Director happy, never mind that managers, senior managers or team leaders are lacking proficiency in English. It was insulting for me and my intelligence to see some colleagues being promoted or becoming managers. Very US focused and that said not really modern american company, rather cowboy style.

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  3. "Technical Partner Advocate"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Integration Consultant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vrbo full-time for more than a year

    Pros

    The atmosphere, Multicultural company, Challenging, Good perks.

    Cons

    None for the moment.

  4. "By far the strangest place you’ll ever work"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vrbo full-time for more than a year

    Pros

    Relaxed culture (so much so that actual work is low in the list of priorities at times) Nice people Good benefits

    Cons

    Very US-focussed for a company that calls itself “global” Lack of management of mid-level employees Inexperienced management promoted prematurely No consistent direction from leadership Resistance to investing in good tech solutions Not customer centric Too many people not doing that much US-based employees tend to earn a lot more for doing the same jobs as colleagues in Europe

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  5. Helpful (4)

    "Toxic company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Training Team in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vrbo full-time

    Pros

    *Good benefits (private health, dental, etc.)

    Cons

    If you are thinking of applying/taking a role at VRBO Partner Success or Training team my advice is: DON'T! RUN! Here is why: * Very toxic atmosphere, incapable and incompetent management higher leadership where bullying & harassing is promoted * Don't be fooled by the "part of Expedia group", this company and these 2 departments in particular have nothing to do with Expedia, all values of the group are violated on the daily basis * ZERO flexibility- even though technology allows, there is absolutely no option of working from home just because it's a personal preference of a few senior leaders * Extreme micromanagment * KPIs have nothing to do with the actual work, were put in place just to have more control over every activity and for the leaders to look good * Recruitment out of sync- they will promise you the world while the reality is really rather sad * No strategic vision *Promotions are given only on favouritism basis and to people who play 'political games' *The team is so demotivated and afraid of senior leadership (one director in particular) that nobody even applies for management roles *Managers have no autonomy and power to decide about anything, there are just there to follow Sr.Director's orders. *HR is always on the side of the company and accepts all above mentioned behaviours. It is by far the worst place I have ever worked at.

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  6. Helpful (1)

    "Empowering workplace where you can grow, enjoy awesome benefits and great work/life flexibility"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Professional Services in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vrbo full-time for more than a year

    Pros

    - Big investment in your development e.g. last week I attended Product Academy learning about design thinking in San Francisco, I'm a part of a coaching program, lots of investment in functional training - Awesome benefits including travel discounts, competitive salary, bonus, RSU's, health insurance for me and my family, dental insurance, health and wellness reimbursement and up to 20 weeks parental leave - Open, transparent and empowering management - If you love to travel and want to travel with work - being a travel company you will have the opportunity to connect and be a part of global teams - I work from home once a week - great work/life balance - Lots of opportunities to be involved in projects

    Cons

    - Old building e.g. bad plumbing, poor air-con BUT we are moving to new offices in less than 6 months

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  7. "The best Expedia Group brand"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Vrbo full-time for more than 3 years

    Pros

    - Technical bar of architects, TPMs, managers and engineers is well above average - Latest tech (cloud native, micros service architecture in scala/cassandra/kafka, node and react) - The most helpful bunch of people I've worked with, everyone is nice and willing to help - Management is caring and gives us lots of freedom (too much freedom at times), tickets to conferences, opportunities to speak at events, travel..

    Cons

    - Office is in an old building, with old building problems (no air-con, water issues in kitchen and toilets). There will be a move to a new office in March/2020 and these problems are expected to be addressed

  8. Helpful (4)

    "Great team, but extremely underpaid"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in London, England
    Neutral Outlook
    No Opinion of CEO

    I worked at Vrbo full-time for more than a year

    Pros

    - Excellent tech stack to work with (from React, Node to Scala, Akka and so on), CI/CD - Great team in London, everyone committed to doing high quality work to deliver value to customers - Caring management, encouraging and enabling the team to be vocal, collaborative - opportunity to work, travel across different cities in the world

    Cons

    - Austin gets paid, talks the talk, while teams outside of Austin are the ones that actually deliver value. - Because the company is predominantly in the USA, product and engineering teams there have no understanding of what local relevance means. All they know is the USA, all they have seen is how Americans use products, they do not comprehend what having a Global company means. - The team in London is extremely underpaid, compared to the market

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  9. "Good culture fast growing company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director of Business Operations 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Vrbo full-time for more than 10 years

    Pros

    Great boss and good work environment

    Cons

    Very fragmented with platforms and senior leadership seems to be confused as to what they are supposed to do

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  10. Helpful (4)

    "Horrible"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in London, England
    Doesn't Recommend

    I worked at Vrbo full-time for more than a year

    Pros

    nothing. no protections for employees

    Cons

    bad management. dont use their values

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