Pros
It’s more relaxed there than most call centers. Decent benefits. Free snacks and sometimes free drinks. Lots of fun company or team activities.
Cons
There’s no honesty or transparency between the managers and employees. My whole department has been worried about getting fired at the end of the summer due to offshore hiring and none of us have been able to get a straight answer. Things change way too often. They tell you ahead of time that things tend to change a lot but that’s a huge understatement for often things are actually changing. They still like to use the excuse that they’re a start up company and still trying to figure things out. They’ve been established for way too long to be using that excuse and someone in upper management and in marketing should have experience from working at other companies anyways. They care more about the money than they actually care about their employees. They’ll make it seem like they care about you with all their free food and fun activities but the fact that they can’t even be honest with their employees shows what they really care about.