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Esurance

Now known as Allstate

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Esurance Reviews

3.4

61% would recommend to a friend

(713 total reviews)
avatar

Jonathan Adkisson

78% approve of CEO

52% positive business outlook

Esurance has an employee rating of 3.4 out of 5 stars, based on 713 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Esurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

713 reviews
3.0
18 Jan 2018

A quality company to work for.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Workload is very manageable. Claims professionals are well trained.

Cons

There is no negatives working for this company

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Esurance Response
7y
Thank you for sharing your experiences with us - we're glad to hear that you enjoyed your time with Esurance.
2.0
28 Oct 2017
Recommend
CEO approval
Business outlook

Pros

some people are really great to work with, a lot of money for trainings and conferences

Cons

middle management is horrendous and upper management has no clue how to shape the right culture, good people leave non-stop because upper management is unable to make the right decisions.

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Esurance Response
8y
Thank you for sharing your perspective. I agree that the people here are amazing and we do have a strong focus on associate development. I am sorry to hear about your frustrations with leadership in your area, I would really appreciate the chance to meet and learn more about your concerns. We have spent a lot of time talking to associates so that we can understand and address any concerns and we feel that work is making a difference. It would be great to get your feedback on this. Thank you.
2.0
11 Oct 2017
Recommend
CEO approval
Business outlook

Pros

Work at Home options, 401K, Employee Benefits (aside from the medical insurance rates and no gym membership help), Co-workers are awesome, pay is somewhat fair but not the best, Esurance has a great concept for the direction they are headed as a company, the management and supervisors on the service level are awesome and understanding, as they also are enduring the 'reorganization'.

Cons

Staffing, Attendance Policy, Insurance Rates, Schedules, Morale, Fear of job security, Slow/bugged Systems At one point, I actually loved my job, however, deeper that AllState penetrates into the company, the worse it's getting. Our health insurance rates have increased by over $5000 in the past 2-3 years. Family deductibles are now $4000, Out of Pocket Max $6000. The attendance policy is getting less and less family friendly. Training used to be stellar and now is starting to fizzle. Morale is less than mediocre. Shifts are becoming difficult to maintain. They did major layoffs in May and are now hiring. It feels like it is their way of getting all of the seasoned reps to quit out of fear of job security and maintaining their schedule so they can bring in lower paid reps with more desperation who will work worse hours. A typical day is talking to customers who are disappointed, although there are a few who you can make happy, it's emotionally draining. The systems are slow and make doing daily tasks aggravating. The company is now trying to win the hearts of it's employees with free snacks and swag in a poor attempt to reconcile their failures.

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Esurance Response
8y
Thank you for the feedback here. We appreciate you taking the time to let us know how we are doing. We are working to improve systems and appreciate your patience. We have spent a lot of time getting feedback from associates so we can make improvements. We’ll continue assessing how we can deliver competitive benefits and provide schedules that work for our employees while delivering a positive customer experience. Our continued focus is on our employees and the customers we serve and we appreciate all you do. Thank you.
Viewing 1 - 3 of 713 Reviews

Glassdoor has 735 Esurance reviews submitted anonymously by Esurance employees. Read employee reviews and ratings on Glassdoor to decide if Esurance is right for you.