Gartner Reviews

Updated Jan 21, 2022

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Found 4,991 of over 5,357 reviews

3.9
74%
Recommend to a Friend
87%
Approve of CEO
Gartner CEO and Director Gene Hall
Gene Hall
2,886 Ratings
Pros
  • "This company has good work-life balance(in 586 reviews)

  • "Gartner is a very work environment where sharing knowledge is key(in 217 reviews)

  • Cons
  • "work life balance could be better(in 185 reviews)

  • "Middle management needs better training(in 98 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 5.0
      Current Employee, less than 1 year

      Great company

      Nov 27, 2021 - Internal Recruiter 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Inclusive, progressive, successful, rewarding and growth

      Cons

      None to think of so far

      1 person found this review helpful
    2. 4.0
      Current Employee, less than 1 year

      Great organisation to work for

      Jan 21, 2022 - Account Manager in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great teams, real opportunity for financial growth, and great reward system. Collaborative managing style, and you can make of the job what you want.

      Cons

      It's not for the faint of heart, sales cycles can be a rollercoaster.

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    3. 5.0
      Current Employee

      Great company

      Jan 19, 2022 - Senior Account Executive in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture and team ethos

      Cons

      Everything virtual, but that’s not a bad thing as take in account people safety

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    4. 4.0
      Former Employee

      Account Manager at Gartner

      Jan 18, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Clear targets and milestones for progression and promotion Good incentives - Q1 bonus/Winners Circle

      Cons

      Lots of new starters all the time - meaning you are always working with somebody new Opportunity to employee ratio is not good - oversaturated meaning few new opportunities

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    5. 5.0
      Former Employee

      Amazing

      Jan 14, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great work life balance and amazing middle management

      Cons

      Not a lot of advancement opportunities

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    6. 4.0
      Current Employee, more than 3 years

      Good culture but leadership challenges

      Jan 14, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture and people to work with

      Cons

      Leaders clueless and the quality of leaders drops dramatically from the top to middle management

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    7. 4.0
      Former Employee, more than 1 year

      Good company to work for

      Jan 12, 2022 - Recruiter in Egham, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team and development opportunities

      Cons

      Very process driven organisation. Need to be able to do exactly what the managers want and no really use your own mind or experience

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    8. 4.0
      Current Employee, more than 3 years

      Good Starter Sales Job

      Jan 13, 2022 - Business Development Manager in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Money is good, especially when you exceed quota Career Development Interesting Work

      Cons

      Poor Management Lot of Jargon Somewhat Political

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    9. 2.0
      Former Employee, more than 3 years

      Bad company culture

      Jan 17, 2022 - Customer Success Manager (CSM) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      When you work at Garner you have access to their amazing research and analysts so if you are willing to do some extra time reading, you can learn quite a lot!

      Cons

      One of the most toxic environment I've ever worked. They claim diversity but forget to be open for inclusiveness: once you are hired you cannot speak up your differences, you are expected to fit into a one ideology. Women still suffer from sexism and are seeing as docile so if a women speaks up, will be branded as "trouble makers". (and let's not even mention the salary diferences... When I ask for a raise so I would be paid the same as a male Jr. CSM - I was Sr. - I was told he negotiated his salary at the beginning better than me...and that was it) They do promote a lot from within however, in order to be fit for promotion you need to follow the leader without questioning. (questioning orders is a sin in an organisation such as Gartner) They claim they have work-life balance, yes you will not work overtime however, during the time you are at work you will be stretched to the point of burnout. A Customer Success Associate will have, in average, 180 customers and will have to do 6 or 7 calls per day. Time to prep calls and post calls are not included to you will have to stretch your mind to make this happen. Customers not always want to have a CSM, sometimes their boss buy the membership for the team without them knowing. Well, that's your problem... you will still need to have a call with this person and if you don't have it, it will hit your metric. You wont have a saying in your own portfolio, or your team or even your manager. They can change it at anytime (and they do change it frequently) and you cannot question as "your contract don't specify managers or region"

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      3 people found this review helpful
    10. 2.0
      Current Employee, more than 3 years

      Used to be an amazing learning ground… growth for the sake of growth

      Jan 5, 2022 - Business Development Director 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Exposure to technology and developing C level relationships Good place to learn a sales process if you’re just starting out Pay rises and title promotions fairly frequent Internal promotions and new roles encouraged and supported whole heartedly If you’re on the right territory you can earn fairly well

      Cons

      They have created a huge middle management structure filled with under-qualified, incredibly average and very poor quality management who have had very little training and have only been promoted to fulfil a headcount growth quota the company has set. Severe lack of top quality mentors and filled with Gartner lifers who have been there for 8 years+ and not done anything else. Senior management level it seems are only employed as yes men/women to their superiors and have no say in what they do or what happens to their teams or territories. Increased detachment of frontline sales staff from their superiors is causing a fractious relationship between sales staff and their senior management, a lot of disillusionment among salespeople. Culture has become almost cultish and very political rather than being focused around good work ethic and sales ability. Dilution of territories and markets with huge numbers of sales people selling to the same size of territory is decreasing opportunity and turning away good quality new talent I used to highly recommend Gartner as a great place to start out your career in tech and sales but now I wouldn’t advise people to go there. Zero encouragement of team bonding or team social occasions - they cut all funding for these and actively discourage them

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      3 people found this review helpful