Ketchum Reviews

3.0

42% would recommend to a friend

(688 total reviews)
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Mike Doyle

58% approve of CEO

18% positive business outlook

Ketchum has an employee rating of 3.0 out of 5 stars, based on 688 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Ketchum employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

688 reviews
1.0
3 Jan 2025
Recommend
CEO approval
Business outlook

Pros

The team in the London office consists of hard working, inspiring, and intellectual people. If you join this team, you will have the privilege of learning a tremendous amount from your colleagues. A significant pro was also the ability to work for large and well-known clients

Cons

Over my 2 years at Ketchum, I had zero increase in salary or job title, and zero bonuses, despite my level of responsibility and workload dramatically increasing. I was a hard-worker, and constantly wanted to work above and beyond to increase my chances of growing quickly and proving my potential, this includes working consistently over time and managing projects without senior support. Senior leadership was aware of my eagerness to grow and used this ambition like a carrot dangling in front of me, constantly being assured that I'd be promoted but never coming to fruition. The company's reasoning was that they had promotion freezes due to not reaching targets that year (to the suffering of its hard working employees). However, they were allowed to hire new people to replace the ones that abandoned the sinking ship, and these new hires were offered competitive salaries above what was being paid to the loyal employees that had to wait until the freeze was over. During this depressing period, Ketchum even had the audacity to put itself up for the "UK best place to work awards", which seamed impossible after witnessing the outcome of the 2024 employee satisfaction survey that proved how miserable people were about their careers there. My mental health was seriously affected during my time at Ketchum due to the mental games, lack of transparency, and constant state of anxiety of whether I would ever be rewarded for my hard work by simply being given the title that I was working at the capacity of. It turns out I never did, and I had to leave. Ketchum will claim that the lack of career growth was out of their hands and that there was nothing they could do. So, for any individuals that are considering a career at Ketchum, it's up to you to decide if you want to work for a company that have zero ability to advocate for their employees and who willingly accept a terrifying turnover.

1.0
5 Apr 2024
Recommend
CEO approval
Business outlook

Pros

In the UK, absolutely nothing. I am writing this only as a warning to those who might be considering a career at Ketchum. There are so many great agencies out there. This isn't one of them.

Cons

Widespread financial malpractice has led to enormous pressure and layoffs at all levels, and the highest staff turnover I've ever seen - with most citing the negative impact on their mental health as the reason for leaving. Many seeking therapy and turning to medication to manage issues directly related to Ketchum. No pay rises or promotions in more than a year, with no communication to colleagues about this. Promises are made and broken regularly. The approach to PR is dated and the agency is failing its clients. Ketchum's model relies on a few big hitters, so losing even one will rock the boat. Culture-related award wins are based on industry relationships, not on reality. There is so much more, but I genuinely worry that the vindictive nature of the leaders within this business would result in them persecuting me for sharing.

1.0
26 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Legacy agency. Merely a name to show on your CV.

Cons

An agency living in the past. Lacks expansive thinking or innovative approaches. Those who have something to offer are diminished, while mindless senior leadership prop up their own agendas. TOXIC culture. Phoney awards for diversity and inclusion. Constantly requesting feedback, only to do nothing with it or come back to employees with hostility and vagueness. If you're looking for an opportunity to develop or further your career, don't think twice about Ketchum. Quite a forgettable place to work.

Viewing 1 - 3 of 688 Reviews

Glassdoor has 1,017 Ketchum reviews submitted anonymously by Ketchum employees. Read employee reviews and ratings on Glassdoor to decide if Ketchum is right for you.