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      LifeWorks

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      LifeWorks Reviews

      3.2

      55% would recommend to a friend

      (1,782 total reviews)
      avatar

      Stephen Liptrap

      66% approve of CEO

      50% positive business outlook

      Ratings by category

      3.7

      Diversity and inclusion

      3.4

      Culture and values

      3.4

      Work/Life balance

      3.2

      Senior management

      3.2

      Career opportunities

      2.9

      Compensation and benefits

      LifeWorks has an employee rating of 3.2 out of 5 stars, based on 1,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LifeWorks employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

      Reviews by job title

      2K reviews
      2.0
      5 Nov 2020

      Lifeworks

      Client care representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent pay Breaks between calls International company Working from home / flexibility Generally okay work/life balance for CCRs Good coworkers

      Cons

      No appreciation from management Clear hierarchy Poor internal communication Lack of autonomy in work (you read a script and fill in drop downs) Managers will not back up decisions (e.g. if a client is clinically unsuitable but complains, they will always give in and provide counselling) Very high staff turnover. Understaffed consistently because of aforementioned turnover Outdated systems (SY) Offices are in poor locations (e.g. Braehead or Carickmines) Very Canadian centric model If a client berates you or complains, managers will not back you up. Decisions are only ever made for company’s financial gain, but you’ll be treated like you work for a non for profit and won't feel any bonus from the business getting more customers.

      avatar
      LifeWorks Response
      5y
      Hello, Thank you for your candid feedback. My name is Stephen Muscat, and I’m the Senior director of Global Talent Acquisition and Human Resources at Morneau Shepell. It’s always great to hear from employees what the company is doing right and where we can improve. I appreciate your sharing this issue with us, especially as we continue our work streamlining our processes across teams. This begins with the way our managers uphold Morneau Shepell’s commitment to supporting employees and giving them ownership over their work. As we work to improve, it would be very helpful to hear more details about your experience so that we can resolve any issues and learn where we can go from here. If you have the time, please send me a personal message at smuscat@morneaushepell.com with any further input you can provide. Thank you and we truly appreciate your hard work. Sincerely, Stephen Muscat Senior Director, Global Talent Acquisition, Human Resources Morneau Shepell
      4.0
      30 May 2018

      Morneau Shepell - Great place to work!

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting / diverse work load Colleagues very friendly and eager to progress together Team leads / supervisors very willing to help and provide guidance Office space very comfortable

      Cons

      Other teams and/or higher ups may not fully grasp the scope of your workload and effort, thinking very difficult lengthy tasks can take a couple of hours - Lack of understanding between teams

      Viewing 1 - 3 of 1,782 Reviews
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      ReviewsLifeWorks reviews

      Glassdoor has 2,074 LifeWorks reviews submitted anonymously by LifeWorks employees. Read employee reviews and ratings on Glassdoor to decide if LifeWorks is right for you.