NFU Mutual Reviews

4.4

86% would recommend to a friend

(737 total reviews)
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Nick Turner

90% approve of CEO

87% positive business outlook

NFU Mutual has an employee rating of 4.4 out of 5 stars, based on 737 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The NFU Mutual employee rating is 22% above average for employers within the Insurance industry (3.6 stars).

Reviews by job title

737 reviews
1.0
30 Dec 2021
Recommend
CEO approval
Business outlook

Pros

Starting to run out , pension is ok but not the best in the market. Bonus helps  compensates for low salary.

Cons

Completely behind the times in so many ways which used to be endearing but is a huge frustration as they expect perfection and unrealistic productivity. Like turning up at a Formula one race in a Tractor and expected to win. Working from home policy is a complete nonsense. Don't expect to have any say in it unless you are in Head Office. Regional Service Centres - Avoid! It has become a sweatshop for overworked undervalued staff. Micromanaged. Lacks respect to experienced staff. ( Bristol especially) Staff morale in RSC's is rock bottom. There has been a lot of staff off with work related stress. Agent's Insurance knowledge is shocking in places and they  get away with too much. The gallop survey results are  questionable ( see other reviews)

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NFU Mutual Response
4y
Doing the right things for our customers is our priority, which is why we’re disappointed to hear that you felt you weren't able to deliver at NFU Mutual. We continually drive improvements for our teams, Agents and customers and see this reflected in our employee engagement surveys. We encourage you to email us in confidence with your thoughts, experiences and suggestions about the way we work to careersfeedback@nfumutual.co.uk
2.0
12 Jun 2021
Recommend
CEO approval
Business outlook

Pros

Very good response to COVID with staff reassured at every step. A fairly pedestrian work environment - which is good if you like that sort of thing. Decent pension. Annual group bonus - total 10% of salary - has averaged about 85-95% in recent years. You could eek it out for quite some time before anyone noticed that you aren’t delivering anything - if you were so inclined - as they really struggle to sack people for under performing. Nice locations and grounds. Genuinely first class facilities. Parking on site. Well respected brand in the market within their particular niche. Some decent people dotted here and there in the business that are pleasant to deal with. Some people may like the touchy-feely veneer which includes things like gift boxes, team bonding days and other staff engagement initiatives, but it wasn’t my cup of tea and I found it all a bit weirdly over the top.

Cons

The overarching feeling I got was that there is more than a whiff of snobbery about the place, and the culture felt a bit provincial and cloying. Very hierarchical culture informs almost every activity and conversation, something I found particularly stifling. About 30 years behind the curve when it comes to attitudes towards diversity, and there doesn’t seem to be any appetite to change this currently. Didn’t seem to be a particularly meritocratic culture to me, and nepotism is rife. Limited career opportunities in reality. Not a single person was promoted in my division during my entire time with the business. Careers page claims that study support towards professional qualifications is available but I was refused this, even though others in the team were supported. Bullying. I know of several people who have had to take time off or who have left because the toxic nature of some departments has caused them to experience mental health issues. Take the Gallup engagement score and ‘Great Place To Work’ accolade with a massive pinch of salt - staff are actively encouraged to score the company highly and negative feedback via the survey is not welcomed.

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NFU Mutual Response
4y
We’d really appreciate it if you could tell us more about the experiences you had – please email us in confidence at careersfeedback@nfumutual.co.uk
1.0
4 Oct 2019
Recommend
CEO approval
Business outlook

Pros

Glassdoor does not allow discriminatory language, so I cannot tell the whole truth. Unfortunately, real life is discriminatory. So, if you are young and wear a dress then you have a good career, if you wear trousers you don't. There is a bus service into the centre of Stratford upon Avon. Flexi time is offered in some areas (it was in mine). Pension is OK. They put in up to 12% (I think) and you put in about half.

Cons

If you wear trousers then forget it. There is little point in applying for a job here as you will be put into a dead end job. However if you wear a bra, then you will have training in almost anything you desire and you get career 'boosts. This ideology is supported by the management. It's very odd. Mental health is seen as a bit of a joke. My manager says she cares about it and then at the same time gives me impossible deadlines!! Go figure. The six monthly appraisals - you seem to spend more time justifying your job than actually doing it. During my appraisals, any of my mistakes were brought up in detail along with times and dates (most of which was so long ago I could not remember), wereas the good work which I had done was ignored. It is the sort of place whereby if your manager tells you to smile then you smile for fear of losing your job. It's a very odd place to work.

Viewing 1 - 3 of 737 Reviews

Glassdoor has 775 NFU Mutual reviews submitted anonymously by NFU Mutual employees. Read employee reviews and ratings on Glassdoor to decide if NFU Mutual is right for you.