Onfido Reviews

Updated May 10, 2022

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Found 169 of over 179 reviews

4.0
69%
Recommend to a Friend
84%
Approve of CEO
Onfido CEO Mike Tuchen (no image)
Mike Tuchen
20 Ratings
Pros
  • "Onfido has one of the best cultures I have experienced(in 40 reviews)

  • "Great support, good compensation, very good work/life balance(in 14 reviews)

  • Cons
  • "Onfido process follow instruction and work on honestly(in 18 reviews)

  • "Some internal processes need to be changed in order to keep up with the fast growing nature of the company, but I'm sure this will happen in due time(in 6 reviews)

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    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 5.0
      Current Employee

      Exciting Place to Be!

      Apr 26, 2022 - Product Operations in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      + Working with some of the most brilliant people in their field + A place to learn and grow at a rapid rate, quicker than anywhere else + Solving a real market need to make the world a more equal place + Dynamic, challenging environment so lots of learning experiences + Fast growing company

      Cons

      - As with any fast growing company there is ambiguity - Processes sometimes undefined which causes confusion Both of these bring opportunities to help define and shape the company. - In a race against competitors to win the market so high stakes

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    2. 4.0
      Current Employee, more than 1 year

      Great product / Slightly old school out of touch management

      May 10, 2022 - Account Executive in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A lot of nice very smart people . Interesting product with good market fit. Good salary. The career progression is fast and seems to be fair. The CEO seems like a genuinely decent guy. Definitely a lot of opportunity to learn. - overall a good experience

      Cons

      - European sales nmanagement is more focused on sales methodologies than technology - They are mostly friends from a previous company which makes for an odd isolating culture - EU management - a lot of ego, empty pep talks and "funny" jokes, bravado and entitlement not much actual substance - US management - disconnected from EU management, seems like they are just trusting them that they are getting things done - targets seem to be product of wishful thinking and not product and market knowledge - not much racial diversity

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      1 person found this review helpful
    3. 5.0
      Current Employee, more than 3 years

      Dynamic, fast-paced, exciting place to work

      Apr 21, 2022 - Legal Team Member in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Onfido is on a serious growth trajectory, its revenues are continuing to grow exponentially and the calibre of people is incredibly high. The people are generally very helpful and supportive, as well as being highly intelligent. It's a highly collaborative place to work, there are various 'squads' who problem solve and tackle projects such as ESG and Geographic Expansion. In the run up to a possible IPO, it feels like an exciting and fast paced time to be at the company. I have learned a huge amount being part of the team here due to the varied work opportunities. The flexibility the company gives to employees to work remotely is really life enhancing. It's also lots of fun - we're all excited for the summer party coming up!

      Cons

      Keeping up with the pace of change is not for everyone, but can present huge growth opportunities too.

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    4. 5.0
      Current Employee, less than 1 year

      Great company, fantastic legal team

      Apr 21, 2022 - Legal Counsel in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The tech works! This isn't in reference to the product Onfido sells (which also works) but the legal management systems, document sharing, collaborative working systems etc. It all makes working so much easier and allows you to leverage resources that have previously been created, so no reinventing the wheel. The culture is great, very collaborative, friendly and social. The work is really interesting and right at the cutting edge of tech.

      Cons

      You need to comfortable working at a very fast pace and advising on overseas jurisdictions, which can be daunting. The company has plans to IPO in the coming years, which could mean an increase in work load.

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    5. 5.0
      Current Employee, more than 1 year

      Love it here

      Apr 20, 2022 - People Team in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Onfido is a super collaborative environment, I have never worked with more inspiring, intelligent and passionate people. Flexible and autonomous working environment. Lots of room for progression and development. Flat in structure - no hierarchy.

      Cons

      Very fast paced environment with lots of change as the company continues to scale - I love it, but it isn't for everyone. D&I could be better - the company is really invested in working on and improving this, which is great to see.

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    6. 5.0
      Current Employee

      Good growing company

      Mar 22, 2022 - Senior Operations Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Super relaxed culture, lots of autonomy and freedom.

      Cons

      Exec need to mature a lot. Be firmer with employees rather than trying to appease everyone.

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    7. 4.0
      Former Employee, more than 1 year

      Good company, loads of changes

      Mar 21, 2022 - Ops Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flat culture, easy access to leaders, good communication

      Cons

      too many changes, unfair resource planning, too political for this company size

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    8. 2.0
      Current Employee

      Lost its heart and mission

      Mar 25, 2022 - Anonymous Employee in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Bright and driven colleagues, some probably the best in their field - Solving very novel and advanced problems - Good hybrid working model

      Cons

      - Lost its mission and its heart since co-founders left. - Major changes in organisation not managed and communicated well in the last 15 months leading to attrition of A-players - A lot of talk about diversity no visible change, leadership team itself is the anti-pattern of diversity - Exec Team out of touch with the company's psyche. There are countless examples of communication and direction being out of touch, even simple pleasant things like company-wide events end up being contentious discussion points and leave a lot of people disappointed. Employee engagement and job satisfaction going downhill very quickly - A lot of the leadership does not fully understand the product and technology after months of being here

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      7 people found this review helpful
    9. 2.0
      Former Employee, more than 1 year

      it was a good company but did not evolve

      Mar 3, 2022 - Account Executive in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Fast-growing technological environment -Traction on the market. IDV is part of the customer strategies -Salary

      Cons

      -Lack of perks compared to the other companies: Professional Mobile phone, etc. -In Europe, we have a lack of support. The company and the new CEO (US) is US first. -Lack of transparency and strategy from the top management -Micro management in place and becoming a very political company

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      5 people found this review helpful
    10. 4.0
      Current Employee, more than 1 year

      Competitive total rewards

      Jan 25, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Onfido's got a very flexible approach to hybrid working, you decide how many days you wanna go into the office. Salaries are competitive, good share options, you get a learning budget you can spend on professional development and £80 a month towards your gym membership or a cleaner for example.

      Cons

      Senior leadership, they're not the best communicators.

      1 person found this review helpful
    Viewing 1 - 10 of 169 Reviews

    Onfido Reviews FAQs

    Onfido has an overall rating of 4.0 out of 5, based on over 179 reviews left anonymously by employees. 69% of employees would recommend working at Onfido to a friend and 69% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Onfido employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Onfido. This rating has improved by 2% over the last 12 months.

    69% of Onfido employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Onfido 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

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