Onfido Reviews | Glassdoor.co.uk

Onfido Reviews

Updated 24 October 2018
72 reviews

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4.3
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Onfido CEO, CoFounder Husayn Kassai
Husayn Kassai
63 Ratings

Employee Reviews

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Pros
  • "Absolutely no politics, very good culture and the best work life balance" (in 7 reviews)

  • "You can easily work from home when needed and run errands without being picked on" (in 5 reviews)

Cons
  • "Vague career progression path in most engineering roles" (in 6 reviews)

  • "Being best friends with one of the hiring managers (This is prevalent in Customer Success especially)" (in 4 reviews)

More Pros and Cons

  1. "I love coming to work at Onfido"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time

    Pros

    - Autonomy to own, be accountable and make an impact
    - No hierarchy - I can speak directly with the Founders and the Executive team face to face, by Slack/email or, in some cases, even WhatsApp (I added them by my choice)
    - I've been rewarded regularly with pay rises
    - The benefits are really great. For me, especially the free mental health coaching sessions and the exercise subsidy.

    Cons

    - We're growing and sometimes communication isn't perfect (just like every other company I've ever worked in), but we've got a great Internal Comms team working

    Advice to Management

    - Continue to be proactive with your communication
    - Continue to give feedback to all team members, it makes a huge difference in terms of recognition


  2. "Good place to wotk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time

    Pros

    Excellent team and working environment

    Cons

    Nothing special to add here

  3. "More talk than tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in London, England
    Former Employee - Software Engineer in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Onfido full-time

    Pros

    Convenient work from home, easy to get days off.

    Cons

    No serious career progression, salaries are based on whatever cofounders think is best.
    There are not enough capable engineers to deal with legacy code.

    Advice to Management

    Hire more senior engineers and pay them what they are worth.


  4. "Cool people on a journey"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time (Less than a year)

    Pros

    - Super smart talented team
    - Strong culture felt by most employees
    - Clear vision from leadership team, who are very hands on
    - Lots of growth from within

    Cons

    - Growing pains as the company scales
    - Company is learning how to maintain culture in other offices
    - Lots of change as the company grows

    Advice to Management

    Learn how to keep empowering people as the business grows.


  5. "Onfido - a super progressive tech company with great customer focus, people and strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - London in London, England
    Current Employee - London in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time (Less than a year)

    Pros

    Smart people and uses latest machine learning technology
    Great customer focus
    Very inclusive and diverse team
    Absolute respect for everyones opinion, no hierarchy
    Fast paced and ambitious

    Cons

    This is a fast paced company, operating in a competitive growth market, so everyone needs to perform and execute on their goals.

    Advice to Management

    Continue to drive the strategy, hire the right people and execute on strategy.
    Maintain the customer focus and geographic expansion to build a great enduring company.


  6. "The best Machine Learning / Computer Vision company I worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in London, England
    Current Employee - Engineer in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time (Less than a year)

    Pros

    Pros:
    1. Cutting edge technology. You get to touch very cool technologies like Docker, Kubernetes.
    2. Core ML and Deep Learning technologies across varied problems like object detection, large scale image classification , etc.
    3. Very cool problems that are challenging and constantly pushing you to learn more
    4. Simply amazing people, some of the best in the industry!
    5. Absolutely no politics, very good culture and the best work life balance.
    6. Not to miss the snacks in the kitchen.

    A passionate startup.

    Otherwise, this has been my best experience in 14 yrs of experience.

    Cons

    Could be better:
    1. More food needed in the kitchen.
    2. Fast paced culture (sometimes good) that can structure the projects a bit better.

    Advice to Management

    Keep up the leadership and continue to treat your employees well as you are doing now!


  7. "Great place to work and great vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time (More than a year)

    Pros

    Onfido is a great place to work, the vision is great and the technology is world changing. The people make Onfido, they really do and it is a pleasure to work with such intelligent and all-around fantastic people. The company is growing and it is growing in the right direction!

    Cons

    Going from a start-up to a scale-up/larger company the culture is expected to change and adjust, but I feel like more could be done to keep our great culture which is feeling like it might be slightly slipping away

    Advice to Management

    - Make sure we higher more senior people who fit the culture and not just the job specs.
    - Keep the culture, maintain it and remember the experienced people of Onfido got the company to where it is today and they will continue making it a great place.
    - Clearer on career opportunities
    - Close the gap in pay between older employees and higher paid newer employees

    Onfido Response

    2 Aug 2018 – Cofounder & COO

    Thanks for the positive review! We'll be sure to continue working on the culture to make it even stronger, and to ensure career paths are as clear as they can possibly be in the fast-paced... More

  8. Helpful (5)

    "Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Onfido full-time (Less than a year)

    Pros

    To start with, it was all sold well in a package.I was impressed and taken by the flexibility Onfido offered. Nothing to worry about the work place as you will feel welcome.

    Cons

    To be told to leave for not unsatisfactory probation was quite a set back as just politics was used here wisely in asking us to leave so that no redundancy pay has to be payed out as the business I was supporting will soon sunset. No exit interview took place.Just called to a room and verdict was delivered. The circumstances leading to dismissal were not handled properly and it definitely did not live up to the culture Onfido dictates to thrive on.

    Advice to Management

    As a company you are growing, it was a lovely place to be. But this all crashed as the way we were told to leave. One HR says things different to the other.Manager is too busy to sit with new joiners, to train and help in delivering. SOP is a bible but if we are expected to run from day 1 how will one find time to absorb the SOP. To become proficient it takes time, but management thought its better to kick us out like door mats. Felt deeply humiliated.

    Onfido Response

    23 Jul 2018 – Cofounder & COO

    Hi there - I'm really sorry to hear that you felt this way on leaving.

    It's never easy to part ways during probation and out of respect for the individual, we think it's better to be frank about... More


  9. "Great place for any Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Test Engineer in London, England
    Current Employee - Test Engineer in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time (Less than a year)

    Pros

    • lots of autonomy and responsibility
    • extremely supportive atmosphere
    • doing great work upholding company values
    • lots of opportunities for giving and getting feedback (team leads, VPs and founders are keen to hear you out and effect changes)
    • the pay is good and you get regular salary reviews
    • you get to learn a ton of new tools and technologies
    • Test Engineers get to code and solve problems 90% of the time instead of manually repeating tasks
    • you work with some really talented people
    • the Management are modest, respectful and approachable
    • the new office is comfortable and well organised
    • the People Team are just about the nicest people ever

    Cons

    • first month can be a bit overwhelming

    Advice to Management

    Keep it rolling!

    Onfido Response

    28 May 2018 – Cofounder & COO

    Thanks for the detailed review. So glad you're enjoying your time here.

    We'll work more on our onboarding programme. As you mention, it can be a bit intense in the first month!


  10. Helpful (2)

    "Amazing culture, people and a unique scaling environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in London, England
    Current Employee - Sales in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time (Less than a year)

    Pros

    Easygoing company, cultural diversity, many opportunities to develop personally and professionally. See what it is for to work for a company that grows exponentially.

    Cons

    As a startup still working on getting more structure in day to day processes

    Onfido Response

    28 May 2018 – Cofounder & COO

    Thanks for the review! We're big fans of diversity here :)