Onfido Reviews

Updated 1 Feb 2021

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4.3
87%
Recommend to a Friend
100%
Approve of CEO
Onfido CEO Mike Tuchen (no image)
Mike Tuchen
5 Ratings
Pros
  • "Work/life balance, Sanctus mental health coaching, great colleagues, great opportunities to learn, good office(in 12 reviews)

  • "Benefits include flexible working, mental health coaching, fully stocked kitchen with fresh food pretty much every day(in 9 reviews)

Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Fantastic place to grow your career"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive 
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time for more than a year

    Pros

    - Business is growing fast with strong products - Lack of arrogance on where we need to improve - Company culture is good where employees felt truly looked after - Strong management team and great hiring process means business brings on good candidates

    Cons

    - Harder to understand how the teams all fit together but this is more due to remote working than the company specifically

  2. "Great Company with a fantastic culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time for more than a year

    Pros

    Onfido has one of the best cultures I have experienced. Everyone wants you to be the best you can and the work is challenging, yet rewarding

    Cons

    Some internal processes need to be changed in order to keep up with the fast growing nature of the company, but I'm sure this will happen in due time.

    Continue reading

  3. Helpful (6)

    "Highly political. Be ready for a bumpy ride."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Engineering in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Onfido full-time for more than a year

    Pros

    New CEO onboard might get better alignment in exec team. Good camaraderie.

    Cons

    Infighting at senior level is very obvious and damaging. People getting burned out. Exec team doesn't live by the culture principles.

    Continue reading
  4. COVID-19
    Helpful (4)

    "Lots of potential"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Current Employee - Anonymous Employee 
    Positive Outlook

    I have been working at Onfido full-time for more than a year

    Pros

    Great people, great product and an interesting space that is getting more important as companies are forced to deal with the pandemic long term. In Europe Onfido has the top clients and as Onfido grows the US and brings in more senior management that will be the case there too. The new CEO is refreshing and seems to have the right vision and has actually spoken with a huge number of people of all levels across the business to understand what is happening. That sense of focus had been missing for a while and the fact that he is going to such lengths shows he wants to get this right for everyone.

    Cons

    Very weak eteam that everyone worries about how they function together. Several members are borderline abusive. One doesn't hide how much he hates the company, the culture, the people, the product, and seems mostly checked out. HR is more concerned with people following policy and backing up the execs than helping create a healthy environment and supporting the people below (bringing in experts to give us talks or have mental health counciling does nothing when you know of and tolerate the abuse) Some teams have great support and career prospects and others are at the mercy of their eteam head.

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  5. Helpful (4)

    "Great Challenge"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Onfido full-time for more than a year

    Pros

    Great Challenge. Nice people. Everyone is driven to succeed

    Cons

    micro management. no growth. No diversity in some teams

  6. "Great company going places!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Onfido full-time for more than 5 years

    Pros

    Amazing team, working on a really interesting problem, changing the infrastructure of the internet!

    Cons

    As it gets bigger, there's more process but it's normal for a larger company. It's not a startup anymore but it still is a great place to work.

  7. "Fast paced, exciting, and supportive Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Onfido part-time for less than a year

    Pros

    Great people, really interesting machine learning tech, going through an exciting growth phase

    Cons

    Growth phase means it is fast paced and you need to be able to adapt quickly and work in some level of ambiguity at times, so if this is not your way of working you may not enjoy it.

  8. Helpful (2)

    "Hectic but great!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook

    I have been working at Onfido full-time for more than a year

    Pros

    Onfido employs amazing people who strive to do their best and i look forward to my working every day. It is busy but you learn a lot and you get given space to experiment and try new things.

    Cons

    Often initiatives get introduced that aren't followed through The proportion of women in senior leadership is incredibly low considering how young and "forward looking" the company is. FinTechs are meant to be different to the traditional banking sector no?

  9. "Great place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Support Engineer in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time for less than a year

    Pros

    Easily one of the best jobs I've had. Open honest managers and executives. Flat structure and open door policy. Allowed to be autonomous in respective role and not micro-managed. Management always willing to find a better way and open to consider suggestions, changes and feedback. Great environment to work in with great culture, diverse backgrounds with no silos for knowledge. Colleagues are respectful, inviting and easy to work with. Colleagues are always happy to offer training and advice if needed. Incredible core values that work well and enable the success of the business!

    Cons

    None - ensure you align with prospective job and you will love working at Onfido.

    Continue reading
  10. "Awesome!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Systems Coordinator 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Onfido full-time for less than a year

    Pros

    Real good community feel here. I really enjoy it! Feel like part of a family.

    Cons

    Not being able to be in the office physically. Not their fault but I had to put something in the cons box

Viewing 1 - 10 of 132 English Reviews

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