You are not set up for success in any way. In fact, there seem to be efforts to make sure day-to-day is as difficult as possible and that employees remain unhappy. Some examples:
-Customer Success team has a lot of great, smart people on it, but their skills were hobbled by an effort to combine project management and CS into one organization. The result: projects are poorly managed and customers are generally less happy than they were prior to switch. And a lot of top-level talent exited due to the change.
-Brand Content Strategy team are the data-oriented copywriters that produce the content that delivers results to clients. However, they seem beyond overworked, treated like a thorn in the company’s side, and undervalued (and likely underpaid as well).
-Persado had its best year ever last year, which of course led to the CCO “leaving the company.” This has left teams like sales and product marketing flailing in the wind trying to reorient to totally new sales and marketing strategies.
No opportunity for growth as a standard employee. Promotions handed out like favors to some while others get arbitrary excuses each review cycle. Major system of favoritism, even when the favorites are clearly incapable. Management would be a joke if it weren’t so unfunny how much they’ve failed their teams.
Poor management stems from the top. One C-level exec joked about how he knew a lot about killing from his time in the army during a company-wide meeting as a way to end a tough conversation with a frustrated employee. CEO seems to have fully lost control. Meanwhile, after 40+ people were laid off, coworkers were falling over themselves to defend and even THANK execs for layoffs. Reprehensible behavior all around.
No complaint or question is seen as valid. You will receive a defensive response or get radio silence (which is actually preferred because the responses are generally designed to gaslight or frustrate).
Top talent has either found new jobs, been let go, or is actively interviewing.
New product offerings seem somewhere between a solution looking for a problem and a desperate attempt to lure in new customers while alienating older ones.