Pets at Home Reviews

Updated 10 May 2021

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3.4
55%
Recommend to a Friend
74%
Approve of CEO
Pets at Home CEO Peter Pritchard
Peter Pritchard
169 Ratings
Pros
Cons
  • "Minimum pay with a lot of training, expected to be an 'expert' in animals but pay doesn't reflect that(in 69 reviews)

  • "Long hours on your feet all day, cleaning up pee and poop on a daily basis, seeing poorly animals(in 21 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Straight forward interview"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Colleague in Royal Tunbridge Wells, England, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Pets at Home part-time for more than 5 years

    Pros

    Group interview Getting to know other candidates, group activities, building a bridge/designing a fish tank. Then some fairly straight forward questions done individually with a current employee.

    Cons

    Can be quite time consuming.

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  2. "Not what it used to be"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Deputy Manager in Woking, England, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Pets at Home full-time for more than 8 years

    Pros

    Pay vs work load is fantastic 20% off all products including vets Very stable company

    Cons

    Teams make or break store Company target never enough, stretch targets set by area managers are ridiculous Bullying and harassment on the rise, bread by bad management culture

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  3. "Amazing place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - General Manager in Handforth, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pets at Home full-time for more than 10 years

    Pros

    A fantastic culture with amazing leadership and purpose and a huge amount of opportunities. This a place where you can grow your career, be rewarded well, have lots of opportunities to give something back to the communities and also have some fun along the way. They have a strong commitment on the environment agenda and really want to make a difference. If there is anything you are not happy about whilst working then the leadership team do really want to know about it and you can contact the CEO directly

    Cons

    There are no cons at working at pets at home. It is a fast pace environment that has high expectations so not the place to work if you are not committed to its vision and purpose

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  4. "The clickiest company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Colleague/Key Holder in Sheffield, England, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Pets at Home full-time for more than 5 years

    Pros

    Best animal care compared to other pet stores (still room for improvement though) Opportunities to progress Can be a happy environment Working with animals Lots of training Opportunity to work in The Groom Room Colleague discount

    Cons

    Stores can be very clicky. Every store manager has a reputation. If you're not liked you're thrown under the bus. If you are you'll go far. Not equal fair treatment given to every colleague. Everyone in the company knows everything about everyone, there's no secrets.

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  5. "Working for Pets at Home"

    4.0
    Current Employee - Deputy Manager in Sittingbourne, England, England

    I have been working at Pets at Home full-time

    Pros

    Positive company. Good perks with the job. Work with animals.

    Cons

    Adapting to the current market.

  6. "Loved it"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Colleague in Liverpool, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Pets at Home part-time for more than a year

    Pros

    Great team working job, great customers

    Cons

    Poor life to work balance

  7. "Not what you think it'll be"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor 
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Pets at Home part-time for more than 5 years

    Pros

    Worked with some nice people and you get to meet customers and their pets.

    Cons

    -Very low salary compared to other retailers considering you are responsible for LIVE animals and their medical/ daily care. -Management in most stores do very little and stay in the office rather than helping on the shop floor. Reluctant to help customers. -Everything is rushed by management especially the cleaning and care of animals in the morning. It's impossible to complete to the standard they demand in the time they allow you to do it and then they get angry at you for cutting corners. -The slogan pets over profit is a complete lie, many times I was made to sell pets to people I was extremely uncomfortable selling to. Often they arrive in poor condition and there are many fights, illness' that break out.

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  8. "Good place"

    4.0
    Former Employee - Sales Assistant in Tamworth, England, England

    I worked at Pets at Home part-time

    Pros

    Colleagues are all friendly and knowledgeable, willing to help staff and cover any areas in store, adapted to COVID guidelines appropriately

    Cons

    no major cons, occasional heavy lifting

  9. "Secure job, opportunities to progress"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Bristol, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pets at Home full-time for more than 10 years

    Pros

    Opportunities to progress. Approachable upper management. Secure job. Good opportunities to earn bonus. Feels like they’re starting to listen to the colleagues more. Good relationships with other stores means support is there when needed. Generous holiday.

    Cons

    Workload increasing with hours being reduced and no reward for doing it. Expected to be on call 24/7 for group chats/con calls/alarm call outs. Favouritism is clear. Store manager rotas are dictated by area manager - have to work all over Xmas regardless of whether other members of management would be happy to do it, and have to work certain weekend shifts. Blanket rule for everyone regardless of performance of store etc. Unrealistic targets set based on a one size fits all approach - footfall is ignored. As with all retail - unsociable shift patterns.

  10. "Targets targets targets"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Manchester, England, England
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Pets at Home full-time for more than 10 years

    Pros

    Good training for all levels of staff

    Cons

    Company went down hill from 2016, constant increase in targets, never good enough even when you hit them. Culture of cheating especially in the north. Tight hours budgets for what they want to achieve. Bullying from area management if your not achieving targets. Encouraged to cheat figures so your performance report looks good. Was there for 14 years and no exit interview. Go on about how mental well-being is important to them, ended up with anxiety due to treatment by area management as constantly worrying for your job if you don’t hit targets or don’t check a box. Since floated on stock market it’s all about figures.

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Viewing 1 - 10 of 476 Reviews

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