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Pets at Home Reviews

Updated 14 February 2018
163 reviews

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2.3
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Pets at Home Group CEO Ian Kellett
Ian Kellett
34 Ratings

163 Employee Reviews

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Pros
  • Gaining experience working with animals, good people on the team, good training on animal nutrition (in 22 reviews)

  • There was a great team working and a very supportive store manager (in 9 reviews)

Cons
  • Seems like anyone above store manager level is hiding away (area managers - what is going on (in 17 reviews)

  • Poor conditions long hours, lack of training (in 15 reviews)

More Pros and Cons

  1. "Assistant manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Positive Outlook
    No opinion of CEO

    I have been working at Pets at Home full-time (More than 5 years)

    Pros

    Friendly close knit teams
    20% Discount
    Working with animals

    Cons

    Can be long hours
    Lots of training that takes months and sometimes seems unstructured


  2. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dog Groomer
    Former Employee - Dog Groomer
    Recommends
    Positive Outlook

    I worked at Pets at Home part-time (Less than a year)

    Pros

    Colleagues, customers and dogs lovely

    Cons

    Management not the best. Could be better at responding to concerns

    Advice to Management

    Check in more often.


  3. "Slave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Pets at Home (More than a year)

    Pros

    The People you work with are amazing and care for the Animals in our care. You do get the opportunity to expand your knowledge within the company. (To a point) A pretty good hourly rate and a 20% staff discount
    To a point the management did recognise your efforts.

    Cons

    The training system is quite frankly a joke. It has improved but not by much. Management claim pets before profits but you are treated with an A and C (advice and counciling) If you don’t perform to there ridiculous sales standards. It’s not good enough that you turn up and perform if you don’t comply to the ever expanding list of expectations. Loyalty card sign ups and scan rates ,orders in store. Flea treatment sign ups by monthly direct debit when there is hardly ever a qualified person in store to be able to do that. Fish for opinions we are obliged to get as many as we can and each customer needs to give us a 9 or a 10 out of 10 for it to count. When we are moaned at for spending too much time with a customer when selling a pet or discussing nutrition . We also have to beg for their opinion. We are also encourage to lie on our online question sheet about our thoughts on the company? Suppose to be anonymous but you need to sign in to complete it so it’s clearly not! Management gain your sign in details too and sign you in before you start....The Pet pad is a work in progress and needs improving. Some stores are open till 10 which is ridiculous you hardly get much custom after 8:30 it’s only done to please the Vets we happen to share a unit with because they can’t be bothered to come down and open the door and the magement team didn’t think it through when signing on the dotted line. They keep moving the goalposts on the animal care. Have made changes but once again not thought it through beforehand. Working hours Change and the rota can be adjusted without your prior knowledge. Leaving you turning up late or early for a shift. Took me over a year to guarantee my 2 days off and even at the end one of those days was ‘negotiable’ half hour unpaid lunch fair enough but that’s on an 8 hour shift , should be entitled to an hour but then that would leave another collegue waiting or an empty shop floor, (if you work 6 hours you get nothing)
    and you have to wait in line so you could potentially have a lunch an hour before your shift ends. . A toilet break if your lucky on a 6 hour. The collegue room is also the managers office so if a meeting is going on you can’t gain access and sometimes have to lunch in the rain and a coffee is completely out of the question.

    Advice to Management

    Give your loyal staff a break. They deal with everything that is thrown at them and you throwing more at them is both stressful and counter productive. The stores make money don’t belittle the team ! Think things through before making decisions. Eg new bottles (ha complete joke) and veg? Why can’t the Rabbits have a bit of veg anymore?


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  5. "Basic"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pets at Home part-time

    Pros

    I work with a great team

    Cons

    The pay could be better


  6. "Store Colleague"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pets at Home part-time

    Pros

    Gaining experience working with animals, good people on the team, good training on animal nutrition

    Cons

    Very bad management, shifts change very regularly and you’re not notified. I came back from holiday once, arrived to my shift to find it had been changed whilst I was away and no one had told me. Management unsupportive and sales/loyalty card sign ups are more important than animal welfare.

    Advice to Management

    Support your staff and don’t gave them cut corners on the animal welfare just to make more sales.


  7. Helpful (1)

    "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pets at Home full-time (Less than a year)

    Pros

    Working with animal lovers
    The animals
    Good benefits

    Cons

    Relentless sales concept
    Get as much out of the customers as possible
    Out dated operations

    Advice to Management

    Look after the staff and they will look after you.


  8. "One star is pushing it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Colleague
    Former Employee - Store Colleague
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Pets at Home full-time (More than a year)

    Pros

    - 20% discount
    - regular customers who come back to see you and recognise your face
    - meeting new pets

    Cons

    I don’t even know where to start... I could do an entire book about how awful of this place it is, it’s nothing like it used to be at all.

    - majority of the staff are bullies (management too)
    - didn’t care much about mental health unless you were a favourite
    - suffered from severe panic attacks (a few months after I started I only got them whilst at work?! Since I’ve left I haven’t had one since)
    - animals are kept in poor conditions and false information is given out to customers who want to buy a pet, not everyone is trained beyond standards
    - they mention good quality training but even the newbies who have recently joined still don’t know anything about selling pets. (They’ve been there for 3 months now, so they’re going to feel/be useless to the company until trained)
    - management have favourites so it’s difficult to open up to them when you’re feeling low or need something to be dealt with (they don’t resolve anything either way)
    - promoted a store colleague to key holder within a space of a month of 2 year’s of working there to an assistant manager because she was a favourite and bribed her with a bigger pay to stay which ended up being more than the other assistant manager who actually applied for that position
    - understaffed
    - lots of unpaid hours unaccounted for
    - made to stay after work hours or come in on our days off (or even holidays if not abroad!) every 4 weeks for a “shoal” which we are supposed to get paid for but we don’t and they can last up to at least 3+ hours
    - unorganised management, never agree on anything or work as a team
    - majority of the extra paid benefits stated in the application form are a lie and they don’t give you that extra money
    - being unpaid because managers don’t look at the right rota with the correct hours and put them in incorrectly
    - pets are definitely not before profit
    - all they care about is KPIs and embarrass you by making you ask every single customer if they have a VIP card and wanting to sign up even the regulars you know will say no
    - the whole entire team got threatened an A&C whilst at a shoal because we didn’t care to stay behind and be PUNISHED (by far the most disgusting thing that I have ever had to experience)
    - illegal hours, working 11:15-8:30/9.00 shift for an early 6-3 shift the next morning and the managers didn’t care when spoke up about it
    - one particular colleague (another manager favourite) gets away with not going on tills, selling pets, doing any shop floor work and only dosses about in the warehouse because he got “promoted” a title that doesn’t even exist (Warehouse manager) but happily takes advantage of doing whatever he wants and always given 40+ hours a week when there are much better colleagues with great worth ethics who deserve those extra hours
    - Q and ISO rooms are very small and cramped with animals, always a full room with sick animals in ISO with untrained colleagues to deal with zoonotic conditions such as ringworm
    - witnessed staff holding legs of hamsters and throwing them in their cage outback instead of holding them properly in their hands because they weren’t risking to get bitten
    - staff don’t do their daily fish routines and sign for it anyway so when you go to do it there’s a lot of dead and sick fish that are not taken out or dealt with
    - rota gets changed without being told but you get the blame for not checking every second of the day
    - for all the knowledge and training we are provided we don’t get paid enough
    - I opened up about my mental health, the bullying etc to the managers and was told “there’s nothing we can do about it because there’s not enough proof to do anything.” Yet here has been multiple of staff members complaining about the same thing give even one individual spoke aloud at a shoal about it all and still isn’t “enough proof”.
    - they don’t solve any issues with the staff and will defend their favourites even when they know they are bullying other staff members

    There is a lot more points I can make but I really don’t recommend working here at all. It’s very unlikely you’ll get a full time job and even then if they given you more than your contracted hours be aware that they’ll give randomly put your hours down and be stuck to it. They seem like a nice store of the outside but when experiencing it in the inside for over a year it’s absolutely disgusting.

    Advice to Management

    I tried to speak up but they don’t listen. There is no advice I can give at this point, they are useless.


  9. "Best decision I made for my career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Handforth, England
    Current Employee - Anonymous Employee in Handforth, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pets at Home full-time (More than a year)

    Pros

    The people - rightly referred to as colleagues, are passionate about the customer and everything pet.

    Cons

    Can't think of any right now


  10. "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Colleague in Basing, England
    Current Employee - Store Colleague in Basing, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pets at Home part-time (More than a year)

    Pros

    Helping customers serving on the till helping customer buy the right pet for them and their family. Colleague discount. Home time

    Cons

    Lazy colleagues manager over familliar with colleagues poor standards manager in relationship with colleague favouritism lack of motivation going down hill very fast

    Advice to Management

    No interest


  11. Helpful (2)

    "Awful place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Basingstoke, England
    Former Employee - Anonymous Employee in Basingstoke, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pets at Home full-time (More than 5 years)

    Pros

    Helping customers serving on the till

    Cons

    Clicky groups managers with colleagues relaionship between manager and colleague low standards awful place to work


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