Pets at Home Reviews | Glassdoor.co.uk

Pets at Home Reviews

Updated 12 Jun 2019

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Found 274 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
41%
Recommend to a Friend
40%
Approve of CEO
Peter Pritchard
68 Ratings
Pros
  • "good benefits working with animals(in 29 reviews)

  • "Helping customers with queries and them leaving satisfied and also getting 20% discount and not a lot else to put for this(in 14 reviews)

Cons
  • "Questionable care of animals (Store/person dependant)(in 51 reviews)

  • "experienced’ pet keepers feel, we’re passionate and love our jobs(in 26 reviews)

More Pros and Cons
  1. "Great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pets at Home full-time for more than 5 years

    Pros

    Good job security Culture Benefits Location

    Cons

    Parking can be an issue

    Advice to Management

    Great leadership and vision from current CEO

    Pets at Home2019-03-27

    Pets at Home Response

    April 20, 2019Social Customer Care Manager

    Hi, Thanks so much for taking the time to send us feedback. I'm so pleased you enjoy working with us & really appreciate you listing our culture as a pro as it's something we're very proud of & put an awful lot of effort into it. I will ensure that your comments regarding ...

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  2. "A company going to the Dogs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Manchester, England
    Positive Outlook
    Disapproves of CEO

    I worked at Pets at Home full-time for more than 8 years

    Pros

    Well structured company High performing head office Potential to develop

    Cons

    Payroll spread thinner and thinner Lots of money wasted on stupid investments Some of the KPI’s are just number chasing and add very little value to the business Pet side of the business can be a absolute mine field and is complicated even more every year with unnecessary tasks added that don’t always contribute to improving pet welfare

    Advice to Management

    Opportunities to offer great customer experiences are getting less and less due to task going up and payroll going down, the biggest strides forward the company ever made where when they invested in people, the growth the business slowing down, take this opportunity to grow your talent better

    Pets at Home2019-06-12
  3. "salary bad, no social life welcome to retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Pets at Home full-time for more than 3 years

    Pros

    Animals training array of personalitys

    Cons

    Hours lies salary KPIs stress

    Advice to Management

    Reward your management colleagues incentive

    Pets at Home2019-05-26

    Pets at Home Response

    May 27, 2019Social Customer Care Manager

    Hi, Thank you for taking the time to share your thoughts with us. I'm so sorry to hear that you feel this way, this certainly isn't how we wish any of our colleagues to feel. We really appreciate you mentioning the pet training which you have received - we work really hard on our ...

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  4. "Part time retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Part Time in Dewsbury, England
    Recommends
    Positive Outlook

    I have been working at Pets at Home part-time for more than a year

    Pros

    I need to improve my skills and learn how to makes customers happy

    Cons

    One year work experience at cancer research Uk

    Advice to Management

    Time management one important thing

    Pets at Home2019-05-30

    Pets at Home Response

    June 1, 2019Social Customer Care Manager

    Hi. Thanks so much for your review. It sounds like you might enjoy some extra training, if this is the case then please do raise this with your manager who will be more than happy to help you out with this. Other than this, I hope you're enjoying working with us and thank you again ...

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  5. "No training"

    StarStarStarStarStar
      Former Employee - Store Associate 

      I worked at Pets at Home part-time

      Pros

      Animals are cute, that's about it

      Cons

      No training given but was to everyone else

      Advice to Management

      train all the staff hired

      Pets at Home2019-05-13

      Pets at Home Response

      May 22, 2019Social Customer Care Manager

      Hi, Thank you for taking the time to leave us a review. I'm glad to hear that you enjoyed working with the pets, however I'm so sorry to hear you feel this way in regards to the training. This certainly isn't how we wish for any of our colleagues to feel so please be assured that ...

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    • "Ask too much for such little pay"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Cardiff, Wales
      Doesn't Recommend
      Negative Outlook
      No Opinion of CEO

      I have been working at Pets at Home part-time for more than 3 years

      Pros

      Meet some decent people Get to work with animals which is always a bonus Job security

      Cons

      Expect to know anything and everything about animal care with little training and even less pay. Will only progress up the career ladder if your face fits. No chance of progression if you do not drive. Too many KPI targets set which constantly keeps going up. Management cutting hours to an extreme but still expecting “Tails before Task”

      Advice to Management

      Stop overlooking the part time employees as these are often the ones who are really pushing themselves and maybe provide better training and job progression to colleagues.

      Pets at Home2019-05-10

      Pets at Home Response

      May 22, 2019Social Customer Care Manager

      Hi, Thank you for taking the time to leave us some feedback. Our training programme is something that we take a lot of pride in so it's very disappointing to hear that you found it to be unhelpful. I will absolutely feed this back as we're always keen to develop our practices & ...

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    • "Never paid properly"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Assistant in London, England

      I have been working at Pets at Home part-time for more than a year

      Pros

      Friendly atmosphere, not boring and lots of opportunities to further your career.

      Cons

      My pay has never been the same since the day I started two years ago but my hours have been, sometimes I get 100 pounds more than the month before and sometimes 100 less.

      Pets at Home2019-05-23

      Pets at Home Response

      May 25, 2019Social Customer Care Manager

      Hi. Thank you for getting in touch. I'm really glad to hear that you feel the atmosphere is friendly where you work, this is something that we take a lot of pride in so thank you for letting us know. However, it's concerning to hear that you've not been paid correctly since you ...

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    • "AVOID"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Technical Support Analyst in Manchester, England
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I have been working at Pets at Home full-time for more than 5 years

      Pros

      The work do's are pretty good to be fair.

      Cons

      DON'T work for Pets at Home or more specifically avoid the IT department if you value your IT career and your sanity. Incompetent fools populate the middle and upper management level at every turn and the lower levels is predominantly filled by fools who have no clue what they are doing and lack the support from above to get the development they so desperately need. There is so much red tape wrapped around everything...

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      Advice to Management

      Seek therapy for your power trip ways.

      Pets at Home2019-06-06
    • Helpful (1)

      "Illegal working conditions. No breaks, unpaid hours."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Pets at Home full-time

      Pros

      As a colleague, you get to clean out the animals.

      Cons

      You are constantly expected to go above and beyond for the company with nothing in return. You are made to go to stocktakes at stores miles away, as these are usually on a Sunday they are usually put on your Sunday “off” meaning the rare weekend day you get off is gone. You are not paid for these extra miles OR the hours. This usually runs from about 16:30-17:00-22:00 unpaid. You are expected to never take a full hour...

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      Advice to Management

      Pay managers dinners Pay people for going to stocktakes Pay a better salary- you keep adding more KPIs but not giving people more money? Why would they bother

      Pets at Home2019-06-03
    • Helpful (4)

      "Becoming an increasingly bad place to work."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Store Colleague in Brighton, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Pets at Home full-time for more than a year

      Pros

      We often have a laugh at work, sometimes get to work with animals, a lot of training, 20% staff discount. Tiny 20p pay rises for completing certain training.

      Cons

      Company wide ban on full time contracts, extremely low wages for the amount of knowledge required for the job, we're expected to have a wealth of knowledge about almost all domestic animals, trained in nutrition, basic veterinary stuff, and part time school teachers and still only paid minimum wage. Ridiculously un-achievable company targets, bullying emails from higher management piling on the pressure to achieve targets,...

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      Advice to Management

      Seriously consider paying staff a higher wage, reintroduce full time contracts and be realistic with company targets, because all these things are taking their toll on everyone's mental health. No one can afford their mortgages / rent / raising families etc on 16 hour contracts on minimum wage.

      Pets at Home2019-04-20

      Pets at Home Response

      April 28, 2019Social Customer Care Manager

      Hi, Thanks so much for taking the time to leave us feedback. It's really disappointing to hear that you feel this way, this is obviously not at all how we wish our colleagues to feel. We put an awful lot of effort into our culture & making our company feel like a family so to ...

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    Found 274 reviews