Pets at Home Reviews | Glassdoor.co.uk

Pets at Home Reviews

Updated 21 May 2018
191 reviews

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3.1
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Peter Pritchard
15 Ratings

191 Employee Reviews

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Pros
  • Gaining experience working with animals, good people on the team, good training on animal nutrition (in 22 reviews)

  • 20% discount is great benefit and the team you work with (in 12 reviews)

Cons
  • Seems like anyone above store manager level is hiding away (area managers - what is going on (in 18 reviews)

  • Poor conditions long hours, lack of training (in 15 reviews)

More Pros and Cons

  1. Helpful (2)

    "An amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pets at Home full-time (More than 10 years)

    Pros

    Pets at Home is a supportive and caring business which understands that its number one asset are its people. Our values are important. Everyone knows them, everyone lives them and believes in them wholeheartedly and is actually proud of
    them right across the group. Pets before profit runs deep but teamwork, pride and progression are also everywhere, as is the desire to continuously improve.

    There are a vast array of benefits that support the work life balance such as "flying the nest day" when a child leaves home or starts school and birthday's are given as an extra day off.

    Cons

    I would not want to work anywhere else


  2. "7.85 per hour at work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newcastle upon Tyne, England
    Current Employee - Anonymous Employee in Newcastle upon Tyne, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pets at Home part-time (More than a year)

    Pros

    good learning cert fast and helpful

    Cons

    unpaid break minimum wage only

  3. "sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    friendly environment and team members

    Cons

    the interview process was average


  4. "retail job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pets at Home (More than 3 years)

    Pros

    chance to move on to grooming in the future

    Cons

    same as any other retailer and no life
    work weekends


  5. "Good job for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Pets at Home part-time

    Pros

    Great people, good pay, lots of variety so you’re never doing the same thing for too long.

    Cons

    The company’s values are ‘if you don’t like it, get out’ which can occasionally be too tough


  6. Helpful (1)

    "Gone downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Colleague
    Former Employee - Store Colleague
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Pets at Home full-time (More than 8 years)

    Pros

    Helping customers with queries and them leaving satisfied and also getting 20% discount and not a lot else to put for this

    Cons

    Well where do i start its seriously gone downhill in the 8 years I was there it's no longer pets before profit only care about sales and hitting targets and are constantly worried about the future by cutting back and saving money where they can . Management don't give a monkeys about colleagues welfare and force them into corners and blackmailing them by reducing hours, or A&C's if they don't do what they are told. Everyone doesn't get paid enough to take abuse from customers and all levels of management then they wonder why colleague turnover is high or why sickness is high due to stress related sickness. Store managers are unprofessional who only care about clicks and laughing and joking with colleagues which usually results in bullying other colleagues through WhatsApp sometimes even with other store managers and also they only care about partying and getting pissed at the annual store managers conference. Everyone is forced to like store pages on social media which is fine if you want to but if you don't then you get no choice as you can't switch off even after work or on holiday.

    Advice to Management

    Treat colleagues with respect and treat them well, then they will look after and treat customers with respect. Get rid of social media groups like WhatsApp pages in stores and get rid of social media groups if the customer wants to come into store to shop then they will.


  7. "Good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Pets at Home full-time (More than 3 years)

    Pros

    Area Manager was very good.

    Cons

    Some colleagues aren't that interested in serving customers - they work their because they like animals.

    Advice to Management

    The Groom Room is a drain on efficiency - low sales and relatively high staff hours.

  8. Helpful (1)

    "Ok for a stop gap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Holder in Belfast, Northern Ireland
    Former Employee - Key Holder in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pets at Home part-time (More than 3 years)

    Pros

    Nice customers, lots of training, long breaks

    Cons

    Management lie a lot, don't like to give out full time contracts, early starts, don't recognise law about rest between shifts

    Advice to Management

    Be honest and stop trying to manipulate colleagues


  9. Helpful (1)

    "Bullying atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pets at Home full-time (More than 3 years)

    Pros

    None as they hold onto your bonus until they no longer can

    Cons

    They bully you until you break and no matter how you complain it just makes it worse. They will promote absolutely anyone even if they aren't qualified. Loads of people are leaving (at least 5 in one area in 2months from the grooming department) if that doesn't show poor quality of management on all levels then nothing does. My pay slip was 99% of the time wrong and trying to get the money back was always a huge effort and long talks on the phone with no one listening. I really wouldn't recommend this company. Especially as all the sudden a lot of people very high up are leaving and one of the shareholders has pulled out.

    Advice to Management

    Care about your staff! Look after them! You need them more than you think. If all your staff are leaving sit down and think why!


  10. Helpful (1)

    "Excellent!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pets at Home full-time

    Pros

    The company is incredibly passionate about pets
    You can bring your dog to work in the office (Subject to the peticate policy)
    There is real sense of teamwork and a lot of development

    Cons

    None it is a fantastic and enjoyable place to work! :)


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