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      Post Office

      Engaged employer

      Post Office Reviews

      3.5

      45% would recommend to a friend

      (920 total reviews)
      avatar

      Neil Brocklehurst

      28% approve of CEO

      37% positive business outlook

      Ratings by category

      3.7

      Diversity and inclusion

      3.2

      Work/Life balance

      3.1

      Culture and values

      3.1

      Compensation and benefits

      2.9

      Senior management

      2.9

      Career opportunities

      Post Office has an employee rating of 3.5 out of 5 stars, based on 920 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Post Office employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

      Reviews by job title

      920 reviews
      2.0
      16 Aug 2018

      Needs some serious shake ups

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There’s some fantastic people working here. Most with have a great attitude and good work ethic. Here to make a difference. Opportunity to develop your skills is endless. It gets frustrating at times because projects take forever to materialise and we have too many processes that hold us back. The bonus scheme is fair and the benefits are decent for a public sector company. There’s some l shining stars across the business that are underpaid and under utilised because senior managers have their favourites. The teams in our service centre take a lot of flack but in truth they are such hard working people that hardly earn a dime in comparison. I’m particularly proud of our networks like Women in Finance and LGBT. We have some great advocates. Use them more. Change comes from within. You don’t need a team of project managers and fancy wall charts to lead culture change. The HR team (who I often observe) are an interesting bunch that are all over the place. There’s two or three really great people in that team that are really doing their best - they’re likeable, approachable and incredibly helpful. It’s a shame though as these individuals are often overshadowed by the by others who spend their days walking round and smoozing with key stakeholders and undermining all the hard work the rest of that team are doing. HR should be setting the tone and leading the way in change. This does not currently happen.

      Cons

      The problem lies with senior management, our board and the HR Directors who breed gossip and play everyone off against each other but never put action behind the words. It’s becoming a bit tiresome. Post Office have a habit of saying the right things but when it comes to delivering we fall short every time. I think our CEO is kept in the dark on a lot of the issues. Actually I hope that’s the case because if she’s turning a blind eye then we have bigger problems than I expected. The senior leaders say they are approachable. They welcome “honest” challenge. They entertain all these great ideas but the bottom line is always the bottom line.... all they care about is what has always been done and doing it exactly how it’s always done. This business has so much potential. You need inspirational leaders that are innovators. It’s becoming a joke just how much money is being wasted on hundreds of projects that normally due to some dated policy or red tape don’t go ahead. In a lot of cases there’s one leader that doesn’t like the idea. The pay is fair but not consistent.

      avatar
      Post Office Response
      7y
      Thank you for your feedback. It’s great to hear that you’re particularly proud of our various diversity and inclusion networks we have. However we’re also disappointed to hear the negative feedback in your review. We’d like to reassure you that this is something that has been forwarded to the HR Leadership Team to review as this goes against our core behaviours and values. We expect our managers to maintain the highest levels of professionalism and integrity at all times and lead by example. There is clearly more work to be done to improve this. We would very much welcome the opportunity to discuss your feedback in more detail, should you wish. If so, we’d encourage you to a confidential chat with the Group HR Director. Thank you again, for taking the time to provide some feedback. We wish you continued success in your role.
      2.0
      25 Aug 2018

      Much work to be done

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay very well at the lower levels and have an excellent pension scheme. Bonus scheme at management level is fairly good. Paid leave (annual, sick, maternity) is generous.

      Cons

      Staff very good at playing the system get away with everything as the union has so much power. Higher level management are generally clueless and have no desire to hear from those lower on the food chain, even when ideas can be good. Constant backtracking and changing things at a higher level, makes it difficult to know if coming or going. Different parts of the business don’t communicate, lots done that is at odds with something else done at a similar time (which must have been overlapping projects timewise) Little to no support for progression. Older staff that have been there years are moved from function to function through loyalty, rather than being the best person for the job lots. Lower level employeees scared to give constructive criticism to higher ups. While company Bonus scheme linked to anonymous employee survey score given about the higher management - of people give true opinion they’ll get less bonus.

      2.0
      16 Apr 2020

      Post Office does not live up to it's own values...

      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Aims to serve the community as a "force for good", so there is a sense of pride in providing a valuable service. Good renumeration package in head office and generous vacation breaks. Lovely dedicated staff working in the branches.

      Cons

      A known practice of nepotism exists, so unless your face "fits" you will not get the same opportunities for roles or promotions. This is especially true if you come from a BAME background, it's an unconscious bias.

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