Reading Room Reviews

2.9

43% would recommend to a friend

(87 total reviews)
avatar

David Durnford

49% approve of CEO

37% positive business outlook

Reading Room has an employee rating of 2.9 out of 5 stars, based on 87 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Reading Room employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

87 reviews
1.0
10 Nov 2014
Recommend
CEO approval
Business outlook

Pros

- Fuzzy start times - Central location - Trip to Paris for Christmas - Possibility of some award-winning projects -------- A major pro to working here is that the company, very cleverly, invest lots of time and money in securing (or procuring) awards for the projects they work on. As such, this is seemingly a very successful agency and you, yourself, may find yourself on the receiving-end of an award. But don't be fooled, these awards are essentially paid for and in no way a reflection on the boring work you'll be subjected too.

Cons

- Low pay - Poorly defined job roles - Lack of creativity - Baffling and inept leadership - One talented colleague to every 3 rubbish ones - The most megalomaniacal CEO you'll encounter in your life ------- It's absolutely on point that the company does not invest in talented staff, rather looks instead to hire low-paid graduates to fulfill senior roles. Almost every employee is tested within weeks of their arrival with a challenging task; it's almost company policy to fire individuals who do not immediately get up to speed. The average salary for this agency is, undoubtedly, embarrassingly below industry norms. If you're from an agency background, you'll find this agency doesn't function anything like a 'proper' agency at all. It essentially has one account; Skoda. Yet even the work on this is compromised by a strict framework which prevents true creativity. The rest of the business is made up of turgid, unexciting Government projects, charity sites and a hodgepodge of niche digital projects that no serious digital agency would ever consider touching; things like intranets for large organisations or £10k research pieces. Many of the senior staff and management you'll encounter have never worked at a 'proper' agency before. Don't expect to meet people in lofty positions who inspire you in pitches. Your only interactions with these people will be if you get fired, or if you're promoted to a leadership position yourself whereby you'll be answerable for your bottom line to people who barely have the technical know-how to fill in a spreadsheet. The organisation is the least creative and dynamic environment in the sector. Reading Room survived about a year and a half without a Creative Director. Don't expect to be working on exciting projects or accounts. Lastly, the CEO is a maniac. Cross her and you're finished. If you want to progress, keep her onside and don't rock the boat. But most importantly, keep that bottom line up and your head below the fire. Final word; the CEO is gearing up to sell in the next 18 months, hence the recent uplift in positive reviews on here; which were, sadly, as has been pointed out, the result of a forced management directive.

2.0
26 Jul 2015
Recommend
CEO approval
Business outlook

Pros

If you want to join a digital circus, this is the place for you. On a good day working at Reading Room is great. On a bad day the office feels like a graveyard: the music system is broken, the guy you sit next to has mysteriously disappeared, and no one knows what's happened to him. Management just act as if nothing has happened...the demoralising gossip starts. It's one extreme or the other. There is nothing in between. If you can hack it, and survive the first few weeks (many don't...they pride themselves in hiring carefully, but one in two new recruits won't pass probation), Reading Room is a great place to learn. And you will learn a lot, in a short space of time. Be asked to do jobs that you aren't qualified to do, which at least, if you can pull it off, means your CV looks great when you come out the other end. There's high reward if you do well and impress the right people. Their recruitment model is largely based on hiring (cheaper) juniors to do a senior job, and this can work out well if you take the opportunity. However...most people wise up to how it works pretty quickly (which isn't difficult with the level of disillusionment permanently amongst the ranks and the amount of beer consumed), get what they need, and then get out before two years (and the much longer notice period) kicks in. Somehow, and despite its many faults, Reading Room have a knack of getting great people to work for them. It's no surprise that the theme that rings loudest in every leaving speech (and there are usually one or two of these a week) is "it's the people which make Reading Room great". There are some incredibly talented people there. You will do great work. I certainly don't regret joining the company, and I feel I left at the right time. Unfortunately, because of the way the company operates and treats its employees, that 'right time' is often within months rather than years, so that it feels like there's a mass exodus on the cards every month, and to combat this the management just pumps five or six new and uncalculated hires into the mix and hopes for the best. So Reading Room isn't for everyone. I suppose it depends if you think the beer fridge, the occasional great project, games, Nintendo, and the yearly 'stag do' to Paris every Xmas outweighs a list of cons longer than the list of ex Reading Room employees who join, but can't put up with the carnival longer than they have to.

Cons

Revolving door recruitment policy is bad for morale. No communication from management about anything. People are just sacked, and never spoken of again. A lot of the senior management team aren't natural leaders. Why this is I don't know. Perhaps they were promoted too early and in a time when there was no one else to do it. The CEO is a genius, undoubtedly. But she's not for everybody. One person doesn't constitute a HR department. The pay and progression structure is shady and unclear. They have added another tier to management in London, and I hope that the new MD (who I think does possess the right leadership qualities) is able to make a dent in the ancient processes and systems which they claim are fluid, but are frozen and rigid like the look in the eyes of the management when targets aren't met, and another great client slips away because the wonderful team they were sold only ever existed on paper.

1.0
4 Apr 2015
Recommend
CEO approval
Business outlook

Pros

I left, that is all!

Cons

Senior Management team are clueless and limp. To many distinctly average members of staff, with inflated ego's, who are in turn given comedy job titles, such a "director", just to keep them. The majority of good people leave. Not sure why the handful of good ones (you can count them on one hand) remain? The lack of technical understanding throughout the whole company is shocking. Cutting edge, that's a joke! Risk Adverse Change Adverse Stuck in the dark ages in terms of process and management Awful working conditions - the office may be nice and shiny, however, the treatment of their staff stinks the place out No work/life balance - be prepared to be forced, not asked, to work out of hours all the time for no acknowledge or payback of any sorts. High pressure for no reward Be prepared to be thrown to the dogs anytime something goes wrong, even if it's not your fault and you've just done what you were asked. Be prepared for the same people to take the credit for your work when things go well and draw any sort of attention. Employ too many graduates, who have no idea, and then give them no support Extremely high turnover of staff, worst I've seen The benefits package is salary sacrifice! Little to no pension contribution (1%) The place is riddled with rumours and gossip CEO only shows up for meetings with the bank and spends most of the time drunk How much alcohol you can drink seems to be of more value than how hard you work. I'm not one to post things like this in the public domain, however, the score for Reading Room on this site is definitely not a true reflection of the working conditions. I feel it is important people should know what they're getting into before they make the mistake of applying or accepting a job here.

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Glassdoor has 88 Reading Room reviews submitted anonymously by Reading Room employees. Read employee reviews and ratings on Glassdoor to decide if Reading Room is right for you.