-Very stressful working environment due to lots of product failures.
-The management does not have proper knowledge of the products they are selling.
-The products are marketed in a highly deceptive manner and customers are not made aware of critical performance limitations before purchasing them. We are instructed to lie about them.
-Lying to customers who are technically sound is so difficult, but if you don't lie to them you get marked down on quality scores for revealing internal information about the product's limitations. (Which is seriously bad for the consumers)
-Continue to sell products that have a high rate of failure and take no responsibility after failure. Reimbursements are given in some cases but they are mostly nothing as compared to how much loss the customers face.
-The products they have to offer are not reliable enough for the company's own requirement. They host on services like Amazon AWS due to better reliability.
-Incompetency is rewarded. Mainly because the management is more concerned about escalating issues to the L2 support to solve rather than trying to solve it themselves. After the issues go to L2 support, it may take days for the problems to be resolved. In some cases weeks and in rare cases upto many months.
-Very odd shifts, only one weekend off and one weekday at random.
-Very long Notice period (2 months, non-negotiable)
-No scope for career growth. Good as a starter job, no incentive to stay working here.
