Secret Escapes Reviews
Updated 11 Nov 2023
Found 170 of over 197 reviews
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Excerpts from user reviews, not authored by Glassdoor
- "Everyone is friendly and caring and wanting to do what is best for each other and for our users." (in 6 reviews)
- 5.05 Nov 2023Managing DirectorFormer Employee, more than 8 yearsLondon, England
Pros
Lovely people in a great industry
Cons
Can be a bit busy
Secret Escapes Response5w
Thank you for your review. We would love to hear more about your personal experience to identify where improvements can be made and encourage you to email recruitment@secretescapes.com to provide further confidential feedback.
- 2.011 Nov 2023Contracts ManagerFormer Employee, more than 5 yearsLondon, England
Pros
good salary, flex working options, very good perks/benefits
Cons
poor&narrow minded management, terrible gossiping
- 2.011 Aug 2023Customer Service SpecialistCurrent Employee, more than 1 yearHolborn, England
Pros
Managers are friendly, flexible with doctor appointments/ sickness.
Cons
Does not have a proper training structure. Expects to learn from each other. Vast product with multiple systems to use. Severe Micro managing. Expects you to self develop yourself & do not listen when addressed. Stressful place to work. Low salary for set expectations.
Secret Escapes Response4mo
Thank you for your review. We are pleased to hear you have a good work/life balance but sorry to hear your feedback with regards to your experience with management. One of our core values is that "we are good people" and we strive to ensure our colleagues are supported and valued. We are also rolling out management training this year to our largest ever cohort . We would love to hear more about your personal experience to identify where improvements can be made and encourage you to email recruitment@secretescapes.com to provide further confidential feedback.
- 4.031 Aug 2023Sales Production CoordinatorCurrent Employee, more than 1 yearLondon, England
Pros
nice people; great values; nice offices
Cons
salary; micro-management; there is not much room for development
1Secret Escapes Response2mo
Thank you for your review. We would love to hear more about your personal experience to identify where improvements can be made and encourage you to email recruitment@secretescapes.com to provide further confidential feedback.
- 3.012 Apr 2023SalesCurrent Employee, more than 5 yearsLondon, England
Pros
autonomy to do your work. work/life balance. CEO
Cons
Very unskilled people in management roles, it is a wheel of luck, depending who you get it might be a good or an awful experience. Lack of trainings for managers, obsessive, controlling and ultra-micromanaging directors that spread down the control to new clueless managers that are easily manipulated. In order to get things done or be valued for your work you need to be ''friend with x or y'' Lack of direction and structure, lack of business knowledge for people in key roles despite a very good CEO intentions.
2Secret Escapes Response8mo
Thank you for your review. We are pleased to hear you have a good work/life balance but sorry to hear your feedback with regards to your experience with management. One of our core values is that "we are good people" and we strive to ensure our colleagues are supported and valued. We are also rolling out management training this year to our largest ever cohort . We would love to hear more about your personal experience to identify where improvements can be made and encourage you to email recruitment@secretescapes.com to provide further confidential feedback.
- 4.07 Jun 2023Head of StrategyCurrent Employee
Pros
Secret Escapes has a great culture balancing the fast paced scale up environment with a management culture of caring about the employees.
Cons
Progression is not clearly defined due to the scale up nature of the business so you need to be willing to carve your own path.
Secret Escapes Response6mo
Thank you for your review! I am pleased you found our working environment balanced and rewarding :) We take open and honest feedback as a way to develop and improve because it allows us to monitor our performance and alerts us to important changes we need to take. I am sorry if you felt that was not the case. Please do contact us directly if you would like to discuss further at recruitment@secretescapes.com
- 5.07 Jul 2023Anonymous EmployeeCurrent EmployeeLondon, England
Pros
Good place to work in London
Cons
Not any negatives that I can think off
Secret Escapes Response4mo
Thank you for your review. We are pleased to hear that you are enjoying working with us!
- 5.022 May 2023Commercial ManagerFormer Employee, more than 3 yearsLondon, England
Pros
dynamic environment with los of opportunity for growth
Cons
a bit too much politics, but could be worse
1Secret Escapes Response6mo
Thank you for your review! We take open and honest feedback as a way to develop and improve because it allows us to monitor our performance and alerts us to important changes we need to take. I am sorry if you felt that was not the case. Please do contact us directly if you would like to discuss further at recruitment@secretescapes.com
- 2.031 Mar 2022Platform EngineerFormer Employee, less than 1 yearLondon, England
Pros
Intelligent people, very nice office
Cons
Swanky Office, great perks and benefits, but the job I was employed to do… OH MY GOSH… The company is obsessed with WIG’s (Wildly Important Goals) and is obsessed with having meetings about WIG’s, rather than getting stuff done. Meetings, meetings, meetings! No-one was sociable. The most exciting thing people did was “Biscuit Wednesday”, where they nominate someone to go and buy some biscuits from the shop each week. No pub lunches, no after work activities, none of that sort of stuff at all. I won’t name names… but there were people upset about being moved from the 5th floor to the 4th floor and having to sit with other people. This is a holiday company! Why such the introverted attitude?!? Git PR’s were a real pain to get approved. I was constantly criticised for every PR I made. I kept having to add minor changes (Like adding white space in unnecessary places) which stopped me from getting my work done on time. My work tickets and goals were constantly changed. In short, scope creep is a problem here. Secret Escapes also seems to be overly focused on documentation as well. Documentation is good, but there is a balance. Most of the time whilst working there, I found myself thinking: Oh my gosh… can we get some work done?! Also, all their desks are Hot desks with monitors that may or may not work, with a third party booking system that doesn’t work properly. These hot desks had no keyboards, mice or USB-C adapters available. I ended up buying my own and bringing them in to do my job.
2Secret Escapes Response2y
Thank you for your review I am pleased you enjoyed all the benefits and perks Secret Escapes have to offer. We always listen to the feedback we are given to develop and improve. I am sorry you feel this way, please do contact us directly if you would like to discuss further at recruitment@secretescapes.com
- 5.020 Sept 2022Engineering ManagerCurrent Employee, more than 5 yearsLondon, England
Pros
It sounds cliched but the best thing about working at SE really is the people. Everyone is friendly and caring and wanting to do what is best for each other and for our users. In my time at SE I have worked on a huge variety of projects and have always had the flexibility and freedom to do things my way. I have been able to develop my skills in a number of different areas and have forged a path to progress my career.
Cons
SE isn't always big on 'process' for certain tings, this is often (in fact usually) quite a good thing in my mind, but it does mean that you will get out what you put in when it comes to things like career progression, if you are wiling to drive things forward yourself then you'll do fine, but it can be quit easy to 'coast' in your career progression if you aren't the one to drive it forward.
Secret Escapes Response2y
Thank you for your review, I am pleased that you are enjoying all the perks we offer at Secret Escapes - we love knowing that our employee's know that we care! Please do contact us directly if you would like to discuss further at recruitment@secretescapes.com
Secret Escapes Reviews FAQs
Secret Escapes has an overall rating of 3.7 out of 5, based on over 197 reviews left anonymously by employees. 75% of employees would recommend working at Secret Escapes to a friend and 72% have a positive outlook for the business. This rating has decreased by -10% over the last 12 months.
75% of Secret Escapes employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Secret Escapes 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.2 for career opportunities.