Secret Escapes Reviews

Thank you for your post and for taking the time to write a glassdoor review about your time at Secret Escapes - we really value your comments and feedback.

Great to hear you enjoyed your time here at Secret Escapes and that you felt you were recognised for your hard work. We actually plan to double the tech team next year and are excited to see what 2018 holds!... MoreLess

Thank you so much for taking the time to leave us feedback on your time here at Secret Escapes. We are always looking to deliver the best experience we can for people and we know feedback is an important part of that.

It’s lovely to hear our values and vision coming through in your comments about our staff. Our business product and company values are extremely important to us and something SE are very proud of. It's great that you really experienced that whilst you were here.

Sorry to hear that you didn't feel as engaged in all elements of the business and leadership. We know how important good managers are, especially in an ever changing and growing business, and we are working on putting training structures in place to support our managers and ensure improvements moving forward.

If there are any other specifics that you would like to share with us then please do get in touch with HR as we would welcome any feedback.... MoreLess

Thank you for your post and for taking the time to write a glassdoor review about your time at Secret Escapes. We value all comments and feedback and will take on board your views to try and improve the business.

Sorry to hear that you felt low recognition during your time here at Secret Escapes. We do try to make a conscious effort to make employees feel valued. We’ve implemented a range of initiatives such as our recognition board, emails from our founders congratulating individuals who achieved a promotion of which there were 45 in the last message, and various training sessions to invest in our employees’ development.

We review all salaries annually, comparing for parity internally, as well as to the market rate externally to ensure employees are paid fairly. We also take into account individual performance when making these decisions. We are constantly making improvements to ensure our employees feel valued however if there are any specifics to your case that you would like to discuss then please do get in touch with HR as we would welcome any feedback.... MoreLess

Hey, thank you for taking the time and effort to write a review on Glassdoor.
We appreciate it.

It’s fantastic to hear that you feel there are plenty of opportunities to take projects as far as you can and we’ve worked hard at improving our perks so it’s great to hear that you see these really positively too.

You’re quite right to point out that things can change quickly at times. As you say this can be a good thing as we feel that it is important to remain nimble despite our growing size in order to take advantage of market opportunities.

We have put a lot of effort into building the level of internal comms to help better disseminate information across the business and we will take your views on board and will continue to build further on this.

If you ever have any further feedback please let our HR team know.... MoreLess

Thank you for your post. We really appreciate your feedback and we take all views on board.

We have put a lot of effort into creating a great work environment at Secret Escapes so it is really pleasing to hear that you enjoyed working in it.

It is a shame that you felt that you had limited opportunities to grow with the business. It is difficult to comment without a deeper insight into your specific situation however we have rolled out various initiatives for learning and development to help employees broaden their skills sets. These include our coaching programme, a 6 month manager training programme as well as various courses with the British Learning Foundation such as Communication and Influencing Skills, Presentation Skills and Dealing with Difficult Situations.

We also endeavour to promote within as much as possible and an earlier e-mail this year highlighted no less than 45 individuals who made a step forward in their career with Secret Escapes. That’s a promotion for almost 10% of the workforce and a clear indicator that we both recognise and reward.

We will welcome any further views so please do get in touch with HR if you would like to discuss any of the topics in more detail.... MoreLess

Thank you for your post. We really appreciate your feedback.

It’s great to hear that you enjoyed a warm welcome to the business and that some of our perks such as extra discounts, food and a lovely office are to your liking.

Thank you for sharing your concerns about our internal data and systems. Our systems and data have allowed us to grow to where we are today and we recognise we need to continue to evolve them to meet our business needs.

Our CEO Alex recently presented to the business highlighting the strong focus on investing in our technology and research and development to allow for a continued competitive advantage in the market.

As a company we are staying true to our luxury travel core, offering luxury deals at the best available price, rather than becoming a "Travelzoo" as you say. This is highlighted by our recent TV campaign which is very much in keeping to this ethos.

With regards to your view of a “cliquey management”, it would be really helpful to understand your experience. We would welcome an anonymous message to HR with anything that you would like to raise to help us consider this in an objective manner.

We welcome any further views and we always endeavour to do our best to help our employees succeed and thoroughly enjoy work, so please do get in touch.... MoreLess

Hi - Thanks for your feedback.

We always take employee's views on board so we appreciate you taking the time to share.

It is a shame that you are feeling left out in terms of development as the company strives to deliver consistent learning opportunities. These include our coaching programme, a 6 month manager training programme as well as various courses with the British Learning Foundation such as Communication and Influencing Skills, Presentation Skills and Dealing with Difficult Situations.

With regards to poor processes and management decisions it would be really helpful to understand these in some more detail. Would you be willing to provide HR your experiences anonymously as we are keen to address these?... MoreLess

Hi - Thanks for your feedback.

We care about how our employees feel at work and hence we will take your views on board and add this to data that we collect in our employee surveys which help us gauge what's happening.

We are passionate about Secret Escapes as a business and love to talk about our product. We expect work life to be challenging, rewarding and fun and we very much want employees that are invested in our vision to ‘inspire the world to escape’.

We love to see colleagues excelling in their roles and are keen to promote where possible in the business. We highlighted our promotions in the business in an e-mail this month celebrating 45 individuals who made a step forward in their career with Secret Escapes. That’s a promotion for almost 10% of the workforce and a clear indicator that we both recognise and reward.

It’s great to hear that you enjoyed some of the perks we have here at Secret Escapes such as our yummy breakfast and snacks for employees, our casual dress code and our fun, creative office environment. Secret Escapes is a fast paced place to work and as you said, our employees are always on the ball! We appreciate both the positive and constructive feedback you have given us and will take these comments on board to help shape an even better Secret Escapes.... MoreLess