Secret Escapes Reviews

Thank you for your post. We really appreciate your feedback.

It’s great to hear that you enjoyed a warm welcome to the business and that some of our perks such as extra discounts, food and a lovely office are to your liking.

Thank you for sharing your concerns about our internal data and systems. Our systems and data have allowed us to grow to where we are today and we recognise we need to continue to evolve them to meet our business needs.

Our CEO Alex recently presented to the business highlighting the strong focus on investing in our technology and research and development to allow for a continued competitive advantage in the market.

As a company we are staying true to our luxury travel core, offering luxury deals at the best available price, rather than becoming a "Travelzoo" as you say. This is highlighted by our recent TV campaign which is very much in keeping to this ethos.

With regards to your view of a “cliquey management”, it would be really helpful to understand your experience. We would welcome an anonymous message to HR with anything that you would like to raise to help us consider this in an objective manner.

We welcome any further views and we always endeavour to do our best to help our employees succeed and thoroughly enjoy work, so please do get in touch.... MoreLess

Hi - Thanks for your feedback.

We always take employee's views on board so we appreciate you taking the time to share.

It is a shame that you are feeling left out in terms of development as the company strives to deliver consistent learning opportunities. These include our coaching programme, a 6 month manager training programme as well as various courses with the British Learning Foundation such as Communication and Influencing Skills, Presentation Skills and Dealing with Difficult Situations.

With regards to poor processes and management decisions it would be really helpful to understand these in some more detail. Would you be willing to provide HR your experiences anonymously as we are keen to address these?... MoreLess

Hi - Thanks for your feedback.

We care about how our employees feel at work and hence we will take your views on board and add this to data that we collect in our employee surveys which help us gauge what's happening.

We are passionate about Secret Escapes as a business and love to talk about our product. We expect work life to be challenging, rewarding and fun and we very much want employees that are invested in our vision to ‘inspire the world to escape’.

We love to see colleagues excelling in their roles and are keen to promote where possible in the business. We highlighted our promotions in the business in an e-mail this month celebrating 45 individuals who made a step forward in their career with Secret Escapes. That’s a promotion for almost 10% of the workforce and a clear indicator that we both recognise and reward.

It’s great to hear that you enjoyed some of the perks we have here at Secret Escapes such as our yummy breakfast and snacks for employees, our casual dress code and our fun, creative office environment. Secret Escapes is a fast paced place to work and as you said, our employees are always on the ball! We appreciate both the positive and constructive feedback you have given us and will take these comments on board to help shape an even better Secret Escapes.... MoreLess

Hi there - thanks for your feedback! We really appreciate all your comments and we're always working to improve communication throughout the business. If you ever have any further feedback please let our HR team know.... MoreLess

Hey, thank you for taking the time and effort to write a review on Glassdoor. We appreciate it. We love that you're inspired by the Secret Escapes vision and that you're behind our overall goal. It’s good to hear your positive views surrounding the benefits we have chosen for Secret Escapes employees – we love the perks!... MoreLess