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Secret Escapes Reviews

Updated 20 August 2017
21 reviews

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3.9
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Alex Saint
14 Ratings

21 Employee Reviews

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  1. "Big brand that retains it's start-up ethos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Secret Escapes full-time

    Pros

    Great time to be working for a company establishing itself as a powerful brand in the marketplace, delivering consistent year-on-year growth but holding on to the concepts that got it there.
    Strong open door management policy.
    New verticals and processes appearing on a monthly basis that need feedback, shaping, improving - lots of opportunity to have strategic involvement.
    Encourages entrepreneurial traits, remains nimble and innovative despite growing headcount.
    Staff well looked after. High spec offices, food, drinks, events etc.

    Cons

    Must be resilient to change/adaptable. Not for everyone if can only work in a very structured and constantly unchanging role.

    Advice to Management

    Keep up the good work.


  2. "Poor processes, terrible data management, cliquey"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Secret Escapes full-time (Less than a year)

    Pros

    Free food
    Great offices
    Staff discount
    Friendly welcome

    Cons

    Very cliquey management
    Rigid, inflexible procedures
    Dreadful data management - giant excel sheets for everything, systems don't talk to each other.
    Silo mentality
    Seems as a company to have lost its way - is it a luxury travel company or is it travelzoo?

    Advice to Management

    Decide what you want to be and invest in data and systems.

    Secret Escapes Response

    8 Sep 2017

    Thank you for your post. We really appreciate your feedback.

    It’s great to hear that you enjoyed a warm welcome to the business and that some of our perks such as extra discounts, food and a... More


  3. "Unfortunatly little development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Manager in London, England
    Current Employee - Sales Account Manager in London, England

    I have been working at Secret Escapes full-time (Less than a year)

    Pros

    Strong brand, free food, flexible working hours, nice people

    Cons

    Little development, little training, poor processes, poor senior management decisions

    Advice to Management

    Bring in outsourced help consultancy not just to improve personal development of staff, but failing processes

    Secret Escapes Response

    12 Jul 2017

    Hi - Thanks for your feedback.

    We always take employee's views on board so we appreciate you taking the time to share.

    It is a shame that you are feeling left out in terms of development as the... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good Start, Then Downhill From There"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Secret Escapes full-time

    Pros

    Good staff mix.
    Nice offices.
    Everyone is on the ball.
    Wear whatever you want to work.
    Breakfast and snacks are provided.

    Cons

    Very clicky - if the senior management like you, you'll do well.
    Enjoy making your life as difficult as possible if they want you out the door.
    If you don't live & breathe Secret Escapes 24/7, you are very much frowned upon.
    No career progression, get stuck in a rut.

    Advice to Management

    People have a work/life balance so some find it difficult to be on call 24/7. Hard working staff are that ones that leave, people who suck up to the management get away with murder. One day they will realise this, hopefully not before it's too late and more good people go.

    Secret Escapes Response

    31 May 2017

    Hi - Thanks for your feedback.

    We care about how our employees feel at work and hence we will take your views on board and add this to data that we collect in our employee surveys which help us... More


  6. "Brilliant company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Secret Escapes full-time (More than 3 years)

    Pros

    Lovely people, great management who really care, relaxed environment, opportunity to have a lot of ownership and input

    Cons

    Communication can be poor sometimes in terms of non-management knowing what's going on and from team to team.

    Advice to Management

    Keep up with the regular communication - staff really appreciate feeling informed and they love to hear from you

    Secret Escapes Response

    3 Apr 2017

    Hi there - thanks for your feedback! We really appreciate all your comments and we're always working to improve communication throughout the business. If you ever have any further feedback please let... More


  7. "A vision to believe in!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Secret Escapes full-time (Less than a year)

    Pros

    The vision, 'Inspiring the World to Escape' is something everyone works towards and gets behind. Its great to have everyone working towards the same goal. The business is really open to new ideas on how to get this done so you can have a real input!

    The staff discount (on the already discounted holidays) is also a big plus!

    Cons

    The staff benefits have developed loads this year and I can't wait to see what will be on offer next year.

    Secret Escapes Response

    3 Apr 2017

    Hey, thank you for taking the time and effort to write a review on Glassdoor. We appreciate it. We love that you're inspired by the Secret Escapes vision and that you're behind our overall goal. It’s... More


  8. "Awesome place to work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team UK in London, England
    Current Employee - Team UK in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Secret Escapes full-time (More than a year)

    Pros

    Well what can I say about Secret Escapes and my action packed year so far?

    Busy
    Exciting
    Inspiring

    This business is like no other I have ever worked for - the vision and the people make it what it is! There are so many driven individuals here at Secret Escapes it makes even the challenges times when you think you might not make it exciting. The end goal is always in sight!

    All the work I do here stretches me and I thoroughly enjoy every minute.

    Cons

    Too much food flying around - Cake Mondays, Breakfast breads and cereals on tap. it's a real waist killer.

    Advice to Management

    Keep being so driven and inspiring!!


  9. "Added benefits this year are amazing!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Uk in London, England
    Current Employee - Uk in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This past year I have seen the benefits offered by Secret Escapes grow - they add to much value to employees and are appreciated. Things like dental, coaching, and cycle to work scheme are ace.

    Cons

    I can't think of any cons - there are no cons to the benefits offerings.


  10. "Dynamic and entrepreneurial to the core"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Secret Escapes full-time

    Pros

    I've been here for nearly 5 years and the pace never slows down! There is always a new and exciting project to get involved with and huge opportunity to grow for ambitious individuals.

    Cons

    Don't expect hand holding. This is a place for self-starters.

    Advice to Management

    Keep doing what you're doing, inspiring customers and staff alike!


  11. "I love sending people on holiday"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Secret Escapes full-time (More than 5 years)

    Pros

    Lots of autonomy, very clear responsiblities

    Cons

    Quite nerdy, number are your friend


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