Service Experts Reviews

2.5

25% would recommend to a friend

(386 total reviews)
avatar

Dan Reidy

18% approve of CEO

32% positive business outlook

Service Experts has an employee rating of 2.5 out of 5 stars, based on 386 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Service Experts employee rating is 32% below average for employers within the Construction, repair and maintenance industry (3.7 stars).

Reviews by job title

386 reviews
2.0
30 May 2021
Recommend
CEO approval
Business outlook

Pros

For the first year, you at least get a minimum per week, so that's nice. You also get a company car and gas card.

Cons

There's a lot. First, you are a leasing sales person, not a HVAC salesperson. Sure, HVAC is one component of what you are trying to lease, but at the end of the day they want you to push their Advantage program which costs the customer double the price of the unit. I had to get with another co-worker on how to do a lot of things that are not covered in training such as how to get things entered into their commission system (kind of important if you want to make above your minimum draw), how to calculate and do building performance jobs (like duct work), how to submit for spifs (which is Lennox supported and is separate from Service Experts), etc. Lastly they are continually hiring because they know their turnover rate is high. Here's the problem with that, there isn't demand to cover that much staff. They only x amount of technicians (which is where they primarily get their leads) and most of the time they will run you on maintenance calls where there is about a 4% chance that there is something wrong. Your job at that point is try and convince a customer that they need to ditch a 5 year, 3 year, etc, system and buy their Advantage program which, when it is all said and done, costs x2 the cost of the system. If you don't have a conscious or enjoy leasing sales, then this is for you. If not, I'd recommend looking elsewhere.

1.0
8 Dec 2023
Recommend
CEO approval
Business outlook

Pros

There are no pros whatsoever.

Cons

In the last several months, very good people with integrity and skilled in their job, have been let go. Meanwhile, the CFO continues to promote repeatedly his inner circle (at least two individuals promoted twice this year), the CIO remains oblivious to the technology in the organization or the resources to support and is more concerned about being popular, the CHRO since starting at the organization has alienated literally everyone at the company while creating her own kingdom, and let's not forget the CEO who has allowed reckless spending within his leadership team (and his exec admin) without any consequences so that this ship is now sinking fast.

2.0
4 Dec 2019
Recommend
CEO approval
Business outlook

Pros

The people, working there (not management).

Cons

Be prepared to waste a lot of time. They give you a company car so they think that means they can send you on calls that you will have no shot selling. CCCs are the worst. Towards the end of my job there I was running calls on systems that were 3 years old that we sold them and expected to sell them new stuff or convert them to our leasing program called Advantage.

Viewing 1 - 3 of 386 Reviews

Glassdoor has 399 Service Experts reviews submitted anonymously by Service Experts employees. Read employee reviews and ratings on Glassdoor to decide if Service Experts is right for you.