Does Sykes pay their employees well?

According to anonymously submitted Glassdoor reviews, Sykes employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Sykes. This rating has decreased by 14% over the last 12 months.

How satisfied are employees working at Sykes?

66% of Sykes employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sykes 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Sykes?

Customer Service Representative (93) , Customer Service Representative (CSR) (28) , Customer Service Agent (11) , Technical Support (6) , Customer Service (4) , Team Leader (4) , Tech Support Representative (4) , Agente De Atendimento (3) , CSR (3) , Call Center Agent (3) , Customer Service (CSR) (3) , Customer Service Associate (3) , Customer Support Representative (3) , Technical Support Engineer (3) , Call Center Representative (2)

What are the pros of working at Sykes according to real employee reviews?

"work from home, great for stay at home moms" ((in 15 reviews)); "Training was good but did not get raise" ((in 10 reviews)); "Good management, easy to deal with customers." ((in 10 reviews)); "Its okay though , good people" ((in 8 reviews)); "great colleagues but depending what department or account you are at." ((in 7 reviews))

What are the cons of working at Sykes according to real employee reviews?

"Low salaries (don't know the current situation)" ((in 28 reviews)); "low benefits" ((in 9 reviews)); "no salary increase even if you performed" ((in 4 reviews)); "Less salary and no job security" ((in 3 reviews))

What are the top reviewed Sykes locations?

Edinburgh , Chester , Dartmouth

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Sykes

Sykes Reviews

3.3

66% would recommend to a friend

(259 total reviews)

57% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (259 reviews)

Ratings by demographic groups

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Sykes has an employee rating of 3.3 out of 5 stars, based on 259 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

259 reviews

1.0

21 Jun 2026

Work from home but challenging client interactions

Customer service associate

Recommend

CEO approval

Business outlook

Pros

I worked from home, so no commute time

Cons

The clients where pretty mean, and we didn't had no option that listen to them being disrespectful.

4.0

21 May 2026

Nice environment, but low salary for families

Customer service representative

Recommend

CEO approval

Business outlook

Pros

The environment was nice at first

Cons

Low salary if you have a family

5.0

30 Apr 2026

Good for night owls, tough for day workers

Customer service representative

Recommend

CEO approval

Business outlook

Pros

good company for night shift people you will get 12:30 AM to 9:30 AM shift

Cons

bad company for the people who doesn't like night shift

Viewing 1 - 3 of 259 Reviews

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Work from home but challenging client interactions

Nice environment, but low salary for families

Good for night owls, tough for day workers

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