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Ted Baker London

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Ted Baker London Reviews

3.9

64% would recommend to a friend

(1,288 total reviews)

Rachel Osborne

69% approve of CEO

34% positive business outlook

Ted Baker London has an employee rating of 3.9 out of 5 stars, based on 1,288 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ted Baker London employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

1K reviews
1.0
3 Feb 2016
Recommend
CEO approval
Business outlook

Pros

There are some lovely people that you get to work with. Office is amazing. Lots of really great benefits, including great discount Breakfast & Lunch subsidy is good.

Cons

Terrible management, very juvenile considering that the people in question have been there for a long period of time. Senior Management are very biased towards certain people, favouritism is a big problem at Ted. The "flat hierarchy" they talk about is absolutely not true. HR are involved in every minute detail of day to day life, it was stifling, and they were brought in if you disagreed with any decision (even when you are asked for your opinion). Salaries are way below average. CEO thinks it is okay so go round departmnets and shout at individuals because he doesnt like thier work. I witnessed this happen at least once a week since I started at Ted I really wouldn’t recommend working here, it looks good on your CV but for your sanity I would recommend looking elsewhere.

3.0
28 Oct 2016

Great but needs to modernise in many ways

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I feel proud to work at Ted, the company has a rich and developing history and above all else, is always true to its roots. Growth at this pace is exciting and demanding which I enjoy. The company is in a constant state of flux with systems, teams, structures, and so on all maturing quickly to keep up with growth and business targets. There are loads of opportunities for improvement from systems, tools and processes, and if realised, will give many a sense of achievement and set Ted up for the next 25 years. Change will be painful and not everyone will like it, I guess. UBB is a great place to work in many respects (open plan, subsidised breakfast and lunch, massages, nails, etc). However, see my comments about UBB under cons, too!

Cons

A lot of people, particularly senior people, have been at Ted for a very long time. Whilst it is absolutely great to have that level of retention, sometimes this means there is a lack of experience or best practise understanding in those setting Ted's direction. There is a lack of senior leadership development, and senior meetings are often "lecturing sessions". The company needs to stop paying lip service to succession planning and appreciate there are some in the company with more diverse experience who could and would contribute more. The organisation is extremely siloed with little interaction between departments, often leading to duplication of effort and inefficiency. Some people with responsibilities have been given those responsibilities purely because they have been at Ted a long time. This is wrong. Length of service should not be the only or the significant contributing factor to someone's role. Look deeper at capability, or at least developing capability, before these positions of responsibility are handed out. UBB is a painful place to work (unless you are lucky enough to work on the 1st floor). Signs with ridiculous rules everywhere (Example: "for trustees only", "for guests only", errr why can't the staff have equivalent services?), CCTV everywhere, complete mess Everywhere under desks, bins, printers, meeting rooms. Dozens of mails every week about broken loos, checking in and out of the building, the maximum length of the lunch queue, fire alarm tests.... please can you focus these signs and messages at people that have never worked in an office before or don't have any common sense? If you're employing people that don't know how to work a toilet..... Why has the first floor been refitted at a cost of millions while the rest of us that keep Ted running sit in this squalor? Completely unfair (and in some cases downright dangerous) and shows that Ted has lots of respect for the creative teams and NO respect for the back office functions elsewhere in the building. Rumours of future plans for the building but nothing announced or shared. Oh, and the music. The constant, incessant music. Is it really necessary for us to feel like we are working in a shopping mall? CEO is self indulgent and fancies himself a comedian one moment and a dictator the next. Thankfully, he designs really pretty clothes.

2.0
13 Nov 2015
Recommend
CEO approval
Business outlook

Pros

On-site massage therapist Looks great on your cv

Cons

Some of the worst managers! In our department if you were not sitting at your desk by exactly 9pm, an email would be sent around head office to say that you were late. Head office is run like a school. For example, during lunch there must be someone seated at each block of desks. You can't say join your team for lunch because you would be told off. I had an extremely poor manager who was so terrified of upper management that she would blatantly lie or push any errors onto her team - anything to protect herself. My manager didn't even want to allow me holiday to attend my brother's wedding. Interns are severely overworked and are always told that they should feel privileged to work at Ted. Ted is notorious for its overworked staff and low pay. I have many friends who received "promotions", with no salary increase or change of job title! Many people at head office were unhappy when I was there and fought to get out. I still have quite a few friends there and it has not changed since I got out. Get in, get a year's experience and get out!

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Ted Baker London Response
10y
First I would like to apologise for my late reply. I want to thank you for taking the time to give us your feedback. I am really sorry that your experience at Ted over 3 years did not meet up to your expectations and you were made to feel like you were at school. We have worked hard to create a team where people are valued and we are trying to maintain a fun, dynamic and caring environment as we grow – that said, Ted likes his team to look after his home. Without the hard work and dedication from our teams we wouldn’t be the success we are today and I’m sure your contribution to this didn’t go unnoticed. We are taking your feedback and addressing all the places we missed in delivering a great experience for you. Thanks for your advice. Whilst I cannot comment on your holiday request or know the circumstances, I hope you were given an explanation. We are planning to start surveys in the new year to help us gather feedback and make improvements. If you would like to share more about your experience please contact me by emailing elly.tzouvanni@tedbaker.com so we can set up a time to talk. Thank you again for the feedback it helps makes Ted a better place and best of luck in your future career.
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Glassdoor has 1,429 Ted Baker London reviews submitted anonymously by Ted Baker London employees. Read employee reviews and ratings on Glassdoor to decide if Ted Baker London is right for you.